Automotive Service Advisor

Job Description:

• Ensure that customers receive prompt, courteous, and effective service
• Serve as a liaison between technicians and customers
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Prioritize required services
• Ensure customer has a positive dealership experience
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Spend quality time building relationships with the customers

Job Qualifications:

• 2 years automotive experience, as well as a technical background, and typically have been in the business for 5 years or more
• Strong customer service skills needed
• 5 day work week
• Strong communication skills to deal with customers, employees and vendors
• Problem solver
• Must have strong references and proven CSI results
• Must have computer proficiency, Reynolds & Reynolds a plus
• Valid Drivers License and clean driving record
• Must consent to and pass a drug/background screen
• Professional appearance required
• Positive attitude, ambition, work ethic, professional conduct, high integrity, and dedication to personal improvement