Field Surveyor

Field Surveyor

Locations: Homeworking/Remote  

Welcome to Hastings Direct – From our Group HR Director Pam Angel  
 

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. 
 

We provide insurance for over three million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.  
 

We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure we would love to hear from you. 

 

Job Details
 

• In-depth knowledge of building construction and building regulations, which will allow you to work independently to effectively manage claims up to £150k under delegated authority

• Travelling to customer’s homes to assess liability, record, value and negotiate claim settlement for property damage, contents items and arranging temporary modular living for the customer where required

• Maintaining claim records to a very high standard, ensuring all documents, photographs and communications are accurately recorded and managing claim reserves and payments, ensuring that total paid and reserved values are as accurate in the shorted period possible and maintained as such until the claim is concluded

• Helping to develop a team of regional surveyors and contractors, sharing knowledge and acting as a technical referral point as well as utilising your current experience to help deliver accountabilities relating to customer service delivery and indemnity control within your region/area

• Using the latest software available to scope any building works, discussing the scope of works with the customer and either agree to settle their claim or instructing one of our contractors/loss adjusters to complete the repairs

• Providing technical support for complex claims initiatives within our field network and supply chain, and on occasion be required to lead simple initiatives where benefits will be tracked up to a period of 12 months

Skills we would love you to have
 

• Extensive experience of working in a domestic insurance field surveying role, visiting customer’s homes to validate claims and offering them clear and evidenced claim settlements  - and have independently managed claims of varying complexity up to £150k

• Extensive knowledge of building anatomies, able to apply insurance principles, calculate settlements and scope work in accordance with building regulations and best practice

• Can project manage and mitigate flood, escape of water and extensive fire damage

• The best of the best customer care skills when dealing with customers and damage in their property, with a detailed understanding of consumer duty and the ability to identify and work with vulnerable customers
  
   

What we offer  
 

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.  
 

Reward 
 

Salary – Attractive salary based on experience + car allowance (pay reviews also completed each year) 
 

Flexible Working – We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.   
 

Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings’ performance against our business goals and your own personal performance. 
 

Physical Wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI) This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen. 
 

Financial Wellbeing – As well as provi