Bus Strat & Init Mgr - Claims Business Strategy

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Summary:
This job is responsible for supporting the development and execution of strategic initiatives and/or processes aligned to priorities within a functional area and/or business. Key responsibilities include defining, developing, executing, monitoring, and/or refining strategic initiatives and processes in close collaboration with key stakeholders and internal partners.

The Claims Strategy Manager will lead strategic initiatives within Consumer and Small Business Claims and will work horizontally across Client Protection and the broader enterprise to advance strategic initiatives and elevate the client experience. This role will be responsible for driving innovation, influencing cross‑functional partners, and delivering data‑driven solutions that balance risk, return, and customer outcomes.

As part of the Claims Strategy and Transformation team within Consumer and Small Business Claims, this position will focus on innovation, simplification, and operational excellence to streamline end‑to‑end claims processes for both our clients and the business.

Key Responsibilities

• Builds and/or executes business initiatives and/or processes, while partnering with stakeholders and partners
• Solves complex problems and delivers on business initiatives and processes by applying subject matter expertise and technical knowledge of the business
• Engages with key stakeholders, partners, and business leadership to deliver on business objectives
• Performs analytics, assessments, and/or interpretation of data and/or information to identify business opportunities, derive insights, and measure outcomes
• Develops strategic and tactical plans to drive progress towards business goals and objectives
• Lead and influence enterprise-wide strategic initiatives to improve claims outcomes, client experience, and profitability
• Identify trends and opportunities using data, analytics, and emerging technology (including AI as appropriate) to solve complex business problems
• Partner closely with technology, product, risk, and Claims operations leaders to drive sustainable improvements
• Champion large-scale initiatives that strengthen risk management, operational efficiency, and client satisfaction
• Lead the development, prioritization, and execution of the end‑to‑end digital strategy for claims initiation across all products and claim types
• Support department-wide strategies and portfolio performance management
• Represent the business with execution partners to simplify platforms, reduce manual processes, and streamline workflows
• Drive Claims transformation initiatives focused on innovation, simplification, and scalability

Required Qualifications:

• 3+ years of experience in delivering business strategic initiatives
• Strong executive presence with the ability to lead and facilitate meetings, including alignment sessions and with senior executives
• Proven problem-solving skills, with strong follow-through and the ability to escalate and resolve issues effectively
• Demonstrated ability to manage multiple priorities and adapt in a fast paced environment
• Ability to assess risk vs. reward, evaluate strategies, and consider client impact in decision-making
• Excellent