Sr. Product Marketing Manager, Merchant Products

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Sr. Product Marketing Manager, Merchant Products

What does a Sr. Product Marketing Manager do at Fiserv?

In May 2025, the team launched its first product, Clover Hospitality POS by BentoBox, which culminates years of work on the part of Fiserv, the global fintech and payments provider that acquired BentoBox in 2021; Clover, the world’s smartest point-of-sale; and the BentoBox team, who have infused the product with restaurant industry expertise since 2013.

With Clover Hospitality by BentoBox, these players unite to form one powerful, impassioned team - want to join us?

Fiserv is hiring for a Senior Product Marketing Manager to drive the adoption of Clover Hospitality POS by BentoBox, a first-of-its kind restaurant technology that reinvents the point-of-sale system for hospitality. It combines industry-leading hardware, software, and payments technology to empower restaurant teams to deliver better service and drive profitability.

This is a high-leverage role that will have a significant impact on our ability to deliver value to restaurants and will include partnership stakeholder management throughout Fiserv.

What you will do:

• Collaborate with the wider product marketing team including customer communications, and design to bring the next generation fintech solutions to market

• Liaise with cross-functional partners to develop pricing and packaging strategy, inclusive of software and hardware solutions

• Align with Fiserv Global Brand, Merchant Solutions, and Centers of Excellence teams to craft inbound and account-based marketing programs 

• Collaborate with product management, sales, customer success, and marketing to develop product positioning and messaging that resonates with our target buyers

• Build a marketing plan for the products you support in conjunction with our marketing team, including key activities and budgets to support retention and acquisition, and report back to the business on the effectiveness of the programs.

• Create one-pagers, case studies, website feature pages, and other marketing materials to ensure teams are equipped to effectively sell

• Work with the marketing team to launch campaigns across web, community, social, email, ads, and other marketing channels

• Be well versed with segmentation and go-to-market strategies for B2B SaaS platforms

• Transfer product knowledge to sales, marketing, partners, and customer success to ensure success in the market

What you need to have:

• 5+ years of product marketing or GTM experience

• Background in driving adoption and retention marketing efforts for SMB or merchant solutions

• Results-oriented and data-driven.—you can use data to identify problems, find opportunities, and drive improvement in our marketing and growth efforts

• Exceptional verbal and written communication skills, including presentation skills

• Cross-functional collaboration and consensus-building to drive alignment and action

• Champion the customer and have experience in soliciting customer feedback

• Strong writer who avoids jargon and can adapt to the company voice and write simple, short copy for busy restaurant operators

What Is Nice To Have

• Expertise working on or with point-of-sales (POS) systems

• Always willing to roll up your sleeves and execute in addition to developing strategy

• Experience supporting account-based marketing programs

• Desire to mentor and coach more junior teammates

*In order to be consider