Senior Network Engineer

About Stitch Fix, Inc.

Stitch Fix (NASDAQ: SFIX) is the leading online personal styling service that helps people discover the styles they will love that fit perfectly so they always look - and feel - their best. Few things are more personal than getting dressed, but finding clothing that fits and looks great can be a challenge. Stitch Fix solves that problem. By pairing expert stylists with best-in-class AI and recommendation algorithms, the company leverages its assortment of exclusive and national brands to meet each client's individual tastes and needs, making it convenient for clients to express their personal style without having to spend hours in stores or sifting through endless choices online. Stitch Fix, which was founded in 2011, is headquartered in San Francisco.

About the Team

The Stitch Fix Enterprise IT Service Delivery team is committed to creating a fulfilling and inspiring place to work for all of the people who deliver that client experience – from our warehouse team to tech talent to merchants and stylists. We pride ourselves on creating a fun and collaborative environment where we solve problems together. We are seeking a hands-on networking expert who is passionate about securely managing and interconnecting physical and logical networks across our enterprise. If you are bright, kind, and motivated by challenge, we invite you to join our team.

About the Role

As the Senior Network Engineer at Stitch Fix, you will play a pivotal role in transforming our expanding IT team while enhancing your own skills and fostering an exceptional experience for your colleagues. You will be responsible for supporting the daily network operations across our various physical locations, creating comprehensive documentation, and promoting best practices using IT service management (ITSM) or similar models. Your role will encompass supporting our downtown San Francisco headquarters, as well as our remote offices, distribution centers, engineers, and stylists. At Stitch Fix, you will thrive in a Cisco Meraki network environment, where your expertise will be crucial to driving operational excellence and innovation. 

Ideal candidates should be willing to work from 6AM to 3PM EST during the warehouse business hours to render Network Infrastructure support preferably living in a nearby city to our warehouse in Lithia Springs, GA, or Plainfield, IN.

You're excited about this opportunity because you will…

• Maximize Network Efficiency: Utilize the Cisco Meraki Dashboard for effective configuration and management of MX security appliances, MS switches, and MR access points in large warehouse\campus setup.
• Provide Exceptional Support: Deliver remote network assistance to on-site IT specialists and end-users, promptly addressing escalations and automated alerts across various locations.
• Enhance Wireless Performance: Conduct wireless site surveys and generate detailed heatmap reports with Ekahau to optimize network performance, capacity, and reliability.
• Establish Best Practices: Define and implement best practices for validating and deploying network firmware updates and warehouse automation systems.
• Manage Monitoring Tools: Oversee advanced network monitoring and observability tools like AppNeta and Datadog, ensuring ISP connectivity with robust failover and high availability.
• Secure Wireless Access: Administer 802.1X and EAP-TLS authentication integrated with MDM platforms to protect enterprise wireless connectivity.
• Oversee Connected Services: Manage network-connected hardware and services, including VOIP, security cameras, Zoom room setups, and time clock systems.
• Organize IT Operations: Maintain organized IT tickets and change management processes using Freshservice, ensuring compliance with SLA standards.
• Track Assets Accurately: Ensure comprehensive inventory management, asset tracking, and change management records are maintained for accountability.
• Cultivate a Positive Culture: Mentor team members and foster a collaborative work environment, enhancing the IT experience for all colleagues.
• Leverage Log Management Tools: Utilize DataDog or similar to diagnose network issues and monitor overall network health.
• Assist with Asset Tracking: Support physical inventory management of network hardware and asset tracking processes.
• Evaluate Emerging Technologies: Assess new products and technologies as part of the network hardware lifecycle.
• Support AV Systems: Provide network support for AV systems such as Zoom, DialPad, and ScreenCloud, ensuring seamless operation during large meetings and webinars.
• Manage Cloud Services: Oversee cloud services (e.g., AWS for compute, storage, and networking), warehouse automation systems, UPS power