Downsizing and Senior Move Manager

Company Description

About The  Downsizers 

Our exciting and growing business is looking for an exceptional Downsizing Manager to work with our clients  throughout the Triangle and surrounding areas. Downsizing Managers create a compassionate, efficient and  positive experience for each of our customers and their families.

The Downsizers is the leading full-service move management team in the Triangle, specializing in serving the senior community and individuals in transition. Through our proprietary system, PLAN-SORT-PACK-SETTLE, our team works with a variety of client projects and situations to help with the emotional and physical challenges of sorting through memories, downsizing, moving, liquidating belongings, and working with family members throughout the entire process.

We proudly serve the entire Triangle region (including Chapel Hill, Durham, Raleigh, Cary, Apex, Morrisville, Holly Springs, Hillsborough, and Fuquay-Varina) as well as other surrounding areas, on a limited basis.

Our culture is steeped in a unique combination of compassion, collaboration, trust, critical thinking, joy, and providing exceptional customer service and experience.

Job Description

The Position

• This is a locally-based, not remote position
• Reports to the Client Services Manager
• Performs initial client in-home consultations, creates estimates, and follows through with client to conversion
• Manages all aspects of the project through completion
• Acts in the best interest of the the clients and provides exceptional customer service
• Represents the best of The Downsizers to clients, referral and resource partners as well as in the greater community

Essential Duties and Responsibilities

* Model The Downsizers Core Values, where we find joy in:

• Doing What We Say
• Sharing our Wisdom
• Solving Problems
• Caring for Others
• The Power of Us

Meet with prospective clients and/or their families, listening to their needs and explaining The Downsizer benefits and how we can address their specific needs

Create project estimates based on Downsizer procedures

Create and communicate project proposals to the client, follow up to answer client questions/concerns,  guiding the client to project conversion

Manage all project aspects including:

• Implementing a customized Move Plan and Timeline
• Providing floor planning services
• Collaborating with the Team Lead to define the project needs and sorting/clear out strategies as well as vetting items for consignment or resale
• Coordinating with resource partners including movers, auctioneers, consignors, nonprofits and junk haulers
• Collaborating with and updating The Downsizers Team through proper communication channels
• Communicating scheduling and resource needs to the Scheduling Coordinator
• Communicating project-related information to the client, community, realtor, family members - main point of contact
• Overseeing the Team through SORT, PACK, MOVE & SETTLE phases (required working on the job during the initial training period and then as needed on an on-going basis) or other project types such as estate liquidations, downsizing only, or special projects
• Advising on and participating in art hanging services
• Providing personal shopping services (items needed for project, recommendations on purchases, researching options, etc.)
• Reviewing timesheets for accuracy
• Oversight and tracking of estimated to actual hours
• Following-up after the move to ensure client satisfaction
• Wrapping up final project details and closing our the project through company processes

Foster relationships with referral partners, vendors and senior communities

Inspire, mentor, train and lead the Team

Represent The Downsizers at conferences, presentations, trade shows, and networking opportunities in the greater community

Participate in business development

Carefully handle confidential and time sensitive material

Protect company resources and proprietary information

Work hands-on at projects, as needed

Qualifications

Our ideal candidates enjoy working with and supporting adults and individuals in transition. They have a strong attention to detail, excellent verbal and written communication skills, strong interpersonal skills, and the ability to multi-task. This candidate is a critical thinker and is highly flexible. This candidate is teachable, adaptable to different personalities, a team player and comfortable with technology.

All applicants must meet the following criteria: 

• Live locally 
• A great, team-oriented attitude that includes honesty and compassion as