Manager, Client Services (Hybrid)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

As a Manager in the Global Class Action Client Service team, you will be responsible for overseeing a team of experienced relationship managers serving as the principal point of contact for his/her assigned clients/accounts.  S/he has the mandate of making our client’s lives easy and advocating for each client and ensuring the optimal outcome.  The Manager will work with sales, account management and the operations team to ensure client satisfaction.  S/he will be responsible for some of Broadridge’s largest and most high-profile clients and is expected to provide the highest level of client service from initial onboarding to ensuring proper and timely payment.

We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you’ll be assigned to a Broadridge office and given the flexibility to work remote.

Responsibilities:

The role of this position is to ensure proper handling for all assigned clients and manage all communications with the same.  Details include, but are not limited to:

• Manage and ensure timely onboarding within agreed upon SLAs.
• Advocate for client in each case and ensure claims are maximized.
• Handle all client communications timely and professionally.
• Provide regular reporting to client on agreed upon schedule.
• Managing contract renewal and communicating to and with Account Management
• Develop a significant understanding of Broadridge and the scope of the company.
• Assist with department strategy, marketing and thought leadership.
• Ability to identify and implement areas of improvement in client relationship independently and proactively.
• Help to foster strong relationships with clients by coordinating and leading reoccurring calls and client meetings such as business reviews.
• Partners internally to continually add efficiency to the day-to-day processes as well as to increase client satisfaction.
• Acts as a role model to other associates in consistent implementation of best practices with regards to client interactions, departmental procedures, and subject matter expertise
• Become a first point of contact for other members of the team, especially regarding subject matter expertise. Demonstrate leadership qualities by proactively assisting team with complex inquiries and assignments, mentoring members of the team when needed.
• Become a positive role model through the following: Take the lead in key department projects and initiatives; Clear, concise, and timely communication at various levels within the team/organization and having the ability to articulate and present up to management.

Requirements:

• 10+ years of deep subject matter expertise in class action
• Significant project management, client management and/or account management experience
• Excellent writing and oral communication skills
• Strong presentation skills a plus, including ability to speak at conferences.
• Comprehensive understanding of securities class action plan of allocations, as well as deficiency and audit processes and requirements
• Experience with securities trading including equity, debt, and derivative securities.
• Detail oriented ability to multi-task, and excellent time management and follow-up skills.

Compensation & Benefits:

• Salary: $105,000-$120,000 depending on experience
• Bonus Eligibility: Annual bonus
• Paid Time off: FlexPTO
• Benefits: Medical, dental, life, and vision insurance. 401k w/ match, parental leave, and more. Medical insurance starts immediately upon hire. For more information please visit www.broadridgebenefits.com

Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

We are dedicated to fostering a diverse, equitable, and i