D365 Business Central Practice Director (47802)

We are seeking a highly experienced D365 Business Central Practice Director to join our Digital Services team. The ideal candidate will have deep functional expertise of Business Central and proven experience leading an ERP Practice. This hands on role will be responsible for overseeing the full lifecycle of Business Central implementation projects, developing the pipeline, managing team performance and driving practice growth and profitability. This role also requires a technical understanding of complementary Microsoft applications, seasoned leadership, resource management, excellent communication skills, and a passion for delivering solutions that drive business value. The candidate will be known for building strong client relationships and mentoring cross-functional teams to deliver scalable digital solutions within scope, time, and budget.

Key Responsibilities:

• Define and achieve the strategic, financial and operational direction and growth targets of the Business Central practice.
• Participate in sales and marketing activities to drive Business Central pipeline.
• Collaborate on Business Central pre-sales activities including solution design, product demos, project scope definition and assumptions, estimates and planning.
• Set and measure team performance goals, KPIs and quality standards for project services and deliverables.
• Oversee the successful delivery of all Business Central implementations, upgrades and support offerings.
• Ensure best practices are followed for project planning, methodology, management and client communication.
• Act as an escalation point for key clients and complex project issues.
• Conduct onboarding process, training / mentoring, performance management and career development programs for team members.
• Maintain an optimized onshore / offshore delivery model to maximize efficiency and scale.
• Manage key ISV and service partner relationships
• Drive operational excellence through continuous improvement of project process, methodologies and deliverables.
• Monitor Business Central project profitability, resource utilization targets and client satisfaction.
• Ensure full contractual compliance across all Business Central engagements proactively mitigating firm risk through adherence to scope, deliverables and legal obligations.

• 10 plus years of experience implementing and supporting D365 Business Central or Dynamics NAV with a minimum of 5 years in a practice leadership or management role.
• Strong knowledge of Business Central/NAV modules such as Finance, Supply Chain, Manufacturing, Sales, and Service Management.
• Familiar with extensions, AL programming, and integration tools (e.g., Power Automate, APIs).
• Familiarity with Microsoft Power Platform (e.g., Power BI, Power Apps).
• Familiarity with SQL Server, Azure services, and other complementary Microsoft technologies.
• Proven track record of leading multiple full-cycle implementations.
• Ability to define, create and complete project deliverables with minimal guidance.
• Excellent problem solving, analytical, and critical thinking skills.
• Strong written and verbal communication abilities.

• Education & Certifications:
  • Degree in Accounting, Computer Science or Business Administration.
  • Microsoft Dynamics 365 Business Central certifications are strongly preferred.
  • Additional certifications in related Microsoft technologies are a plus.