Receptionist (Office Specialist 1) - Crime Victim and Survivor Services Division

Initial Posting Date:

06/23/2026

Application Deadline:

07/07/2026

Agency:

Department of Justice

Salary Range:

$3,515 - $4,312

Position Type:

Employee

Position Title:

Receptionist (Office Specialist 1) - Crime Victim and Survivor Services Division

Job Description:

The Oregon Department of Justice (DOJ) – Crime Victim and Survivor Services Division (CVSSD) is seeking a customer service focus individual to join our team as a Receptionist (Office Specialist 1) in the Support Services Section. 

The CVSSD Support Services Section consists of the Reception Desk as well as the Address Confidentiality Program (ACP) and Hope Card Program. ACP allows victims of domestic violence, sexual assault, stalking and human trafficking to use a DOJ post office box which enables them to keep their address confidential.  The Hope Card Program facilitates distribution of identification cards for those with restraining or no-contact orders.

In this role, you will provide a wide variety of reception and clerical support functions to the Crime Victim and Survivor Services Division to support the work of the division.

DUTIES AND RESPONSIBILITIES (in part)

• Serves as CVSSD’ in-office receptionist.  Handles receptionist duties of telephone calls, and in person visits, offering basic information regarding the services of the Crime Victim and Survivor Services Division and referring calls to appropriate staff as requested or needed. 

• Receives and directs visitors to the correct staff members.

• Receives calls on multi-line telephone, directs calls to the appropriate person regarding program information in response to applicants, public inquiries, or official agency requests. 

• Keeps current on changes in section staff assignments, major program changes and procedures to assure accurate response and routing of requests from callers and walk-in clients. 

• Processes and scans daily mail (medical assessments, police and DHS reports, bills and chart notes) and saves to appropriate claim.

• Uses Claim Management System (CMS) to retrieve claim numbers so that mail can be routed to the appropriate claim. 

• Responsible for all faxes and emails received by CVSSD and routes them to appropriate staff or claim.

• Save documents received into Alfresco after verifying between regular and priority. 

• Assists with purchasing in OregonBuys. Arrange lodging and rental car reservations using division Spots card

• Provides ACP support, publication shipping and documentation, maintains threats tracking, assistance with special projects, and other duties as assigned.

• Other duties as assigned.

REQUIRED ATTRIBUTES AND SPECIAL REQUIREMENTS

Research suggests that women and people of color are less likely to apply unless they are confident they meet 100% of the listed qualifications. We strongly encourage all interested individuals to apply, and allow us to evaluate the knowledge, skills, and abilities that you demonstrate, using an intentional equity lens.

In order to be considered for this position, you must meet ALL the following minimum qualifications:

• One year of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR

• An equivalent combination of experience a