Partner Specialist, CXE, CXE - Amazon Connect

The AMER and AWSI Industry & Solutions Team consists of subject matter experts across industries and technical domains, customer obsessed while remaining partner-agnostic. We serve decision makers in the technology buying process, including IT and line of business leaders.

As the AMER and AWSI Industry PDS for Amazon Connect (CXE), you will own and manage the execution plan with partners for the CXE segment, driving go-to-market with strategic industry partners. You will possess a deep industry background that enables you to engage at the CXO level with LOB customers and partners.

Lead Amazon Connect pipeline creation with a focus on customers building and improving their customer experiences through customer-facing BD engaging CXO personas while building scalable mechanisms enabling partner-led delivery. Execute CXO Elevate plays across the CXE segment targeting COO, CTO, CIO, and VP of Customer Experience buyers, with deep experience working with one or more of these CXO personas highly preferred.

The position requires strong business and technical acumen, along with working knowledge of the customer experience and contact center landscape including omnichannel engagement, conversational AI, workforce optimization, analytics, and customer journey orchestration. You should have a demonstrated ability to think strategically about new go-to-market business models, solutions, and relevant partner engagement to help build and convey compelling value propositions for AWS customers through AWS Partners. You should also have a proven track record of influencing innovation through partners, with prior solution evangelization and program successes.

Key job responsibilities
- Develop and execute the AMER and AWSI Amazon Connect (CXE) partner go-to-market strategy to expand and grow partners with industry specialization, driving pipeline creation that consistently exceeds attainment targets
- Lead cross-industry GTM efforts engaging CXO buyer personas, executing scalable strategies for key use cases while serving as an industry thought leader on contact center modernization, conversational AI, omnichannel engagement, workforce optimization, and AWS partner capability
- Drive proactive GTM initiatives delivering customer outcomes at scale via AWS partners, leading customer-facing activities at major conferences including Enterprise Connect, AWS re:Invent, executive innovation events, and panel discussions
- Collaborate with strategic partners to expand the AWS Connect practice through scalable, industry-aligned motions and repeatable mechanisms across AMER and AWSI enterprises
- Build scalable mechanisms enabling partner-led delivery, transitioning ownership to operations teams while leveraging AI automation and knowledge sharing to improve sales cycle speed and win rates
- Represent Amazon Connect (CXE) in MBRs, providing insights on pipeline health, gaps, and corrective actions while guiding partners and internal teams to prioritize and sell high-impact solutions
- Influence cross-functional stakeholders (Global Sales, Partner Sales, Partner Management) to align on persona-based GTM initiatives, navigating matrixed environments while establishing C-level relationships with consulting partners

A day in the life
Own customer outcomes by engaging CXO-level executives at enterprises transforming their customer experiences to understand business transformation priorities. Lead executive innovation events at industry conferences such as Enterprise Connect and AWS re:Invent, facilitate customer roundtables, generate Qualified+ pipelines, and conduct strategic meetings obsessing over customer success metrics.
Build and pilot mechanisms enabling partner-led delivery at scale, inventing approaches that simplify complex go-to-market challenges while taking full ownership of transitioning mechanisms to operations teams. Develop automation and AI-driven processes that simplify sales cycles while eliminating manual overhead.
Align AWS field teams to establish account targeting frameworks for always-on engagement. Coach field teams on partner-led strategies, simplifying the partner portfolio into actionable plays. Lead multi-party customer events, inventing collaboration models that simplify cross-organizational complexity.

About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 compan