Deputy Program Manager, Operations

Company Description

Founded in 1989 and headquartered in Reston, Virginia, SOSi is a private defense and government solutions business specializing in advanced technology systems and mission support. Its capabilities include data science, software development, network engineering, intelligence, surveillance, and reconnaissance (ISR), and logistics.

Job Description

Lead the mission that keeps the Pacific connected.

SOSi is seeking a Deputy Program Manager (Operations) to help oversee one of the Department of Defense's largest coalition information-sharing enterprises at Camp Smith, Honolulu. In this critical leadership role, you will drive 24/7 operational excellence across cyber operations, network services, systems engineering, and enterprise support, ensuring secure, real-time information sharing that empowers U.S. and allied warfighters across the Indo-Pacific.

Essential Job Duties:

• Serve as the principal deputy to the Program Manager (PM), assisting in the overall management, coordination, and execution of the contract, and acting on behalf of and in the absence of the PM.
• Support planning, organization, and oversight of day-to-day contract activities to ensure successful execution of all mission requirements, service level agreements (SLAs), and contractual obligations.
• Coordinate workforce management, staffing actions, scheduling, personnel accountability, quality assurance, and performance monitoring across the assigned functional areas.
• Interface directly with Government stakeholders, technical leads, subcontractors, and teaming partners to ensure mission requirements are met efficiently and effectively.
• Monitor cost, schedule, and technical performance against established metrics; identify variances and implement corrective action plans to resolve organizational, performance, quality, schedule, and management issues.
• Support resource planning, tasking responses, and financial oversight, including reviewing project objectives and schedules to identify resource, staffing, and funding needs.
• Identify, track, and mitigate program risks, and provide regular status updates, risk assessments, and performance reporting to senior Government leaders and SOSi program leadership.
• Apply DoD program management standards, industry best practices, and continuous-improvement principles to strengthen program execution and contract administration.
• Supervise, mentor, and develop assigned contractor personnel, fostering a collaborative, mission-focused, and high-performing team.
• Direct 24x7 operations across the enterprise, ensuring the availability, performance, and responsiveness of coalition networks, systems, and services.
• Oversee Field Service Engineering, ensuring on-site and remote-site support, installations, break/fix, and technical assistance are delivered across theater locations.
• Lead the Service Desk function, ensuring incident, request, and problem management meet defined service level agreements (SLAs) and deliver a high-quality user experience.
• Oversee Network Operations, including monitoring, fault management, performance optimization, and restoration of coalition and enterprise networks.
• Oversee Systems Operations, including server, virtualization, storage, and enterprise service administration, patching, and availability management.
• Provide leadership over Engineering, including enterprise systems architecture, integration, engineering change management, and technology insertion in support of a stable, scalable environment.
• Provide leadership over Defensive Cyber Operations (DCO), ensuring continuous monitoring, threat detection, incident response, and coordination with the Combined Joint Network Operations Security Center and higher cyber authorities.
• Establish and enforce operational metrics, SLAs, escalation procedures, and continuity-of-operations (COOP) discipline across all supported functional areas.

Qualifications

• Active in-scope TOP SECRET clearance.
• Bachelor's degree in Business, Management, Engineering, Information Technology, or a related field plus ten (10) or more years of relevant experience, or an equivalent combination of education and experience.
• Minimum five (5) years of program or project management experience supporting the Department of Defense (DoD) or equivalent U.S. Government organizations, including demonstrated supervisory or team-leadership experience.
• Demonstrated experience leading IT or network operations, service delivery, or a network/security operations center (NOC/SOC) in an enterprise or mission environment.
• Experience overseeing multiple operational disciplines such as field support, service desk, network operations, systems operations, and cyber operations.
• Demonstrated exper