Customer Care Specialist (Bilingual-Onsite- Windsor, CT)

Salary Range: $31,200 – $71,000

Recruiter: Jalisa Jakes 

 

Location: Must reside in Connecticut, Bi-Lingual preferred

 

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

 

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

 

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

 

Work Designation. This role is hybrid. This means that you will be expected to work at the Aflac, Windsor CT Campus for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule should be discussed with your leadership. 

 

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

 

What does it take to be successful in this role?

• Insurance industry knowledge
• Proficiency with windows-based software applications
• Proven ability to navigate through multiple systems and applications
• Proficiency with Microsoft office suite of products including Excel, PowerPoint, and Word
• Proficiency in keyboarding skills
• Detail oriented
• Strong verbal and written communication skills
• Data entry experience
• Demonstrated practical understanding of how processes and systems in own area of work relate to the management of risk and compliance
• Demonstrated commitment to corporate and service values
• Takes accountability for participating in the performance management cycle
• Takes action to improve performance on the job and to manage own personal development

 

Education & Experience Required

• High School Diploma or Equivalent
• 6 or more months of contact center or customer service experience

 

Or an equivalent combination of education and experience

 

Principal Duties & Responsibilities

• Handles inquiries involving group life, disability and absence including claims, medical underwriting, an