Customer Success Associate Mgr

Company Description

Sutherland is looking for an educator and customer partner who is passionate about technology to help drive the adoption of cloud services. Our target audience is existing customers with current subscriptions who need help utilizing and maximizing their solutions.

The environment is success focused, team-oriented and laser focused on Experiences that Matter to our set of global organizations. Do you have the ability to thrive in a fast paced, self-starting environment? We are looking for candidates with a passion for people and the ability to delight our most coveted asset, our customers!

The renaissance is underway, and it is a great time to join a dynamic and energetic environment which fosters career development and mentorship with a focus on; leadership training, education, workshops, and coaching for all employees.

Job Description

Our Customer Success Associate Managers serve as the owner of the post-sales customer relationship focused on driving onboarding, adoption and education of the solution offering. If you join our team, your day to day focus will be highly visible within the company and will focus on relationship building, adoption services and customer utilization, driving the outcomes necessary for the success of our customers. You will work with a CRM system called Gainsight and look to analytics and reports to help you organize your work activities for the day.

You will be the leader, coach, quarterback, mentor and advisor to ensure our on-going relationship with these customers, with a focus on delivering increasing value to them. 

You will be comfortable owning a portfolio of accounts and leveraging technology to properly connect with all customers through direct channels (phone calls or chat), indirect channels (emails or application messaging), and automation (using the CRM to connect automatically with your customers).

Qualifications

• 3+ years of account management experience in a service adoption environment
• Strong communication skills – written and verbal – with an understanding of situational best practices
• Excellent knowledge in Excel, PowerPoint and Word
• Proven track record of success with a demonstrated history of customer satisfaction goals
• Driven by personal, team and company achievement with a commitment to excellence

Additional Information

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.