Senior Service Manager

Allianz Services is part of Allianz Group, one of the world's leading insurers and asset managers and has succeeded in becoming one individual business segment by combining various businesses from different parent companies. Allianz Services is running service delivery operations in Romania, India, Mauritius, and Morocco as well as is operating Consulting hubs in Germany, USA, Italy, France, and Singapore with almost 6000 colleagues globally.

 

Allianz Services Romania has a key role in the transformation of the Group by improving operations and creating a superior experience for customers, offering actuarial, financial, IT, HR and governance services. Our team counts over 1000 passionate professionals whose main assets are the expertise and top qualifications, combined with multilingual skills, ranging from English, German, French and Italian, to Portuguese, Spanish and Romanian.  

 

At Allianz Services Romania, we aim to attract best talents and create an inspiring environment for our people to develop, while unceasingly caring for our community and for shaping a better future together!

 

 

 

What you will do

Business Development: Service Design & Development:

• Support with Service Design & Development activities according to the Allianz’s standards, rules and practices (Service Blueprint, Operating model, governance structure, business case and others)
• Lead and manage services through design and run phase ensuring adherence to timelines, tight deadlines, budgets, and quality standards.
• Support for contract management activities: contract creation, contract reviews, creation of contract amendments and service description.
• Reporting project specific information to various stakeholders:
• Regular project reporting covering topics such as achievements, risks, issues, impediments, decisions, financials & team capacity.

KPIs tracking and reporting.

• Financial Management & Reporting:
• Budget controlling.
• Provide support in financial forecasting, budgeting, and cost control for services.
• Provide support to Sales Management, assisting in sales-related activities such as proposal preparation with focus pricing and contract negotiation

Stakeholder Management:

• Organize, prepare, and facilitate meetings / workshops with the internal teams as well as with customers.
• Manage stakeholder relationships, fostering positive and productive interactions with clients, vendors, and global service delivery teams.
• Continuous Service Improvement / Quality Management:
• Conduct regular” Customer Satisfaction Interviews” with the customers (at least once a year) and create a list of issues & service improvement measures.
• Manage documentation, including service plans, reports, and contracts, ensuring accuracy and compliance

 

What you bring

• Coordination and collaboration skills to work with cross-functional teams, both locally and globally.
• Facilitate communication and maintain strong relationships with stakeholders, including clients, vendors, and internal teams „proactive customer-centric working style”.
• Incorporation of good self-orga