Assistant Director, Financial Aid

Department
 

ESA College Aid

About the Department
 

Reporting directly to the Executive Director of Financial Aid, the Financial Aid office at the University of Chicago provides exceptional customer service to all students and families requesting assistance in financing their education. The Office of Financial Aid has a staff of 20 people, including counselors, and assistant directors. For more information visit https://financialaid.uchicago.edu/.

Job Summary
 

The Financial Aid Assistant Director reports directly to the Office of Financial Aid Management and performs an integral role in providing superior customer service to all internal and external stakeholders. The Assistant Director role conducts evaluations to assess the availability of financial aid for students and families, supports College students to ensure they graduate on time and provides procedural and regulatory support for Title IV and institutional programs within the Office of Financial Aid.

Responsibilities

• Assists in the management of aid to international students, students studying abroad, and other special populations.
• Oversees and manages the financial aid process, ensuring timely and accurate awarding and processing of federal and institutional aid.
• Works with the Bursar’s Office to resolve payment and refund discrepancies.
• Counsels students and families; performs need analysis; completes the verification process on selected files; reviews appeals; and packages awards by assigning different types of financial aid to meet demonstrated need.
• Coordinates timely responses to all email and telephone contacts from students.
• Ensures disbursement of financial aid throughout the academic year.
• Creates and maintains federal, state and institutional financial aid policies and procedures.
• Ensures accurate disbursement of aid throughout the academic year.
• Represents the Office of Financial Aid at various on- and off-campus events as needed, including occasional evening and weekend hours.
• Assists with maintaining and reconciling various funding programs as needed.
• Assists students with a range of straightforward enrollment and billing problems by analyzing possible solutions using standard procedures.
• Communicates financial aid policies and programs to currently enrolled students with moderate guidance.
• Performs other related work as needed.

Minimum Qualifications
 

Education:

Minimum requirements include a college or university degree in related field.

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Work Experience:

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

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Certifications:

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Preferred Qualifications

Education:

• Bachelor’s degree in relevant field or area of study.
• Advanced degree.

Experience:

• A minimum of three (3) years of experience in a financial aid office or similar setting.

Technical Skills or Knowledge:

• Familiarity with Education Department systems.
• Proficiency using Microsoft Office.
• Knowledge of Oracle Campus Solutions.
• Proficiency using Oracle’s Peoplesoft software.
• Familiarity with the Common Origination and Disbursement Web Site (COD) and National Student Loan Data System (NSLDS).
• Knowledge of federal and state financial aid programs and regulations.

Preferred Competencies

• Superb written and verbal communication skills.
• Extensive knowledge of need analysis.
• Provide superior customer service to a wide variety of constituents in a fast-paced environment.
• Exceptional analytical, verbal, and written communication, problem-solving, and organizational skills.
• Handle several projects simultaneously and work well under pressure.
• Work independently and as part of a team.
• Maintain confidentiality.

Working Conditions

• This position has a hybrid work schedule. Weekly in-office presence on UChicago’s main campus in Hyde Park.
• Work independently for periods of 8 hours or more.
• May be asked to work 1-2 weekends per year.

Application Documents

• Resume/CV (required)
• Cover Letter (required)
• References Contact Information (3)(required)

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family
 

Student Affairs & Servic