Global Operations Digital Hub Delivery Lead (m/f/d)

Company Description

Publicis Groupe (Euronext Paris Exchange: FR0000130577; CAC 40 index), is the world’s third largest communications group.  Publicis Global Media Operations (PGMO), is a Groupe wide practice driving transformation across Publicis solution hubs through a connected global network, proprietary technology, and consistent and scalable best in-class processes; empowering global marketing and digital business transformation

Job Description

Job Description

The Global Operations Central Activation Team supports PM Agency clients by ensuring accurate and effective execution of biddable campaigns to meet performance goals across a variety of platforms.

The ideal candidate should be familiar with managing Programmatic, Paid Social, and Paid Search, from Planning to Execution, with the ability to advance capabilities, best practices, and implement innovative automation improvements. They also have experience with working with international clients or team members, and standardizing projects and workflows across regions and time zones.

Day to day responsibilities will include collaborating with internal Client Operations and Business Operations, while working to drive KPI success across our globally distributed network. The candidate will create and manage various workflows, training plans, and develop standards to ensure efficiency when working with internal teams (on-shore and off-shore) and clients. The ideal candidate should have experience managing a team, strong organizational skills, and be comfortable working as part of a cohesive team and productive working alone. This person will work with the Digital Hub Lead and the Digital Hub Business Operations lead to ensure the success of the Global Digital Hubbing Strategy for Publicis Media. Their main role will be monitoring the operational and performance success of all activity conducted within the Digital Activation Hubs and mitigating risks associated with delivery before they become full scale escalations.

Core Responsibilities

• Build and maintain strong relationships with Publicis Global Delivery leadership
• Establish efficient workflows for collaboration between internal teams and global support teams (e.g. off-shore)
• Organize and upkeep internal trainings and documentation on standard operating procedures, while continuously looking for ways to improve the overall collaboration and operations
• Serve as escalation point of contact for day-to-day accounts to help rectify concerns and ensure action plans are created, implemented and completed
• Develop and maintain relationships with internal teams, partners, and platforms to ensure the team is setup for success with best practices and strategy
• Lead the development of structured training plans and mentor leadership staff with our global delivery network
• Motivate and oversee the biddable media global delivery network through media activation, solutions, and tactics
• Provide thought leadership with ability to tie new offerings and automation to business objectives while supporting centralized learning agendas
• Monitor ongoing Digital Hub performance of PGD to improve and if needed rectify issues to ensure high quality is delivered to Agency Teams and Clients

Qualifications

• Experience in connecting the dots between different areas of work, data and technology into a cohesive and connected way of working
• Relentless drive to challenge the status quo with practical solution-oriented thinking
• Strong background in digital media (i.e. programmatic, search, social, or ecommerce)
• Experience in deployment and/or development of marketing operations (planning/activation, content, data management, Commerce, Production, Content, analytics/optimisation)
• Knowledge in data practices related to media strategy, biddable planning, taxonomy management, data governance, reporting, analytics, Commerce, Audience development, Forecasting, etc.)
• Strong analytical, critical thinking, and problem-solving skills
• In-depth knowledge and passion for advertising and emerging trends in the digital landscape
• The ability to thrive in a fast-paced and deadline-driven environment
• A relentless drive for improvement tied with a knack for identifying areas of opportunity
• Ability to lead and create engaging presentations using technologies like (i.e. PPT)
• Experience collaborating with global counterparts for support
• Ability to prioritize and manage multiple deliverables & project timelines efficiently
• Experienced in client management with strong interpersonal and communication skills
• The ability to adapt and ‘learn-as-you-go' to new technology and processes

Additional Information

• Modern Office: Modern office buildings