Patient Access Workleader

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Access Workleader

                        

Location

Cleveland

                    

Facility

Cleveland Clinic Main Campus

                     

Department

Hospital and Surgery Registration-Main Campus Hospital

                      

Job Code

U99944

                     

Shift

Day/Evening/Night/Weekend

                       

Schedule

12:30pm-9:00pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. 

Whether or not you serve in a clinical role, every member of the Cleveland Clinic team is a caregiver. In our Finance division, caregivers use their knowledge and skill every day to provide exceptional experiences for patients and their families. As a Patient Access Workleader, you will function as the department lead and ensure timely and accurate resolution of patient registrations.  

A caregiver in this position works 12:30pm- 9pm, with rotating weekends and holidays. 

 

A caregiver who excels in this role will:  

• Recommend and execute complex policies and procedures with the supervisor to ensure timely and accurate patient registration resolution.  

• Provide general oversight and direction for caregivers to ensure daily operational support. 

• Rotate to different locations/hospitals based on staffing needs. 

• Identify and utilize appropriate reports to contact insurance payers for resolution of accounts with registration issues with a minimal need to escalate issues internally. 

• Assist with and resolve patient inquiries or complaints.  

• Recommend and provide input to execute Patient Access programs according to changes in insurance regulations and data obtained from various departments and physicians regarding issues including registration. 

• Rotate in the on-call coverage and covers call-offs within the department. 

• Independently staff all patient access areas at any facility, including front desk, admitting office, ER registration and cashier.  

• Train caregivers and conduct performance evaluations. 

• Complete operational tasks, including staff schedules, working reports, performing compliance and denial audits, working reports, handling call offs, allocating work/resources and time and attendance entries. 

Minimum qualifications for the ideal future caregiver include:  

• High school diploma or GED  

• Four years of experience in a customer facing role with in-person or phone contact OR previous work leader experience with