DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

Division of Business Services
Office of Accounts Receivable and Collections 
1717 West Jefferson Street, Phoenix, Arizona 85007

Salary: $42,724 - $44,724 

Grade: 17

Closing Date: Open Until Filled

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security is seeking an experienced and highly motivated individual to join our team as a Administrative Assistant 3. This position performs a variety of complex administrative tasks for the Accounts Receivable Unit within the Office of Accounts Receivable and Collections (OARC), including research, special projects, operational reports, writing and revising office procedures and forms, coordinating administrative assignments between organizational units, and interpreting and communicating relevant policies, rules, and regulations. In addition, this position responds to telephone, email, and in-person inquiries, and reviews the automated system client data for accuracy, which involves updating information and reviewing demand letters and correspondence and routing information to appropriate OARC staff. This position imports documents to OnBase; researches client data on DES mainframe systems to determine file location; enters name and address changes in the automated system with appropriate comment codes; receives, sorts, and distributes incoming mail; date-stamps appeal documents; reviews, inputs, and forwards appeal information timely, and collates data for civil actions and garnishments.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

● Oversee and perform a range of diverse administrative activities for the Accounts Receivable Unit.
● Serve as central point of contact with other Divisions and external constituencies in the resolution of various day-to-day matters concerning the administration.
● Assist in administrative problem solving, program and project planning, development and execution of stated goals and objectives.
● Conduct research, compile statistics, and collect and analyze various data sets.
● Establish, updates, and maintain electronic and physical files, inventories, and records.
● Implement and oversee data management systems to ensure data integrity and accessibility.
● Demonstrate professional knowledge of operational processes to design, develop, and edit technical spreadsheets and documentation.
● Manage administrative support functions, including scheduling appointments, maintaining calendars, and coordinating meetings, facility usage, events, and travel arrangements, if applicable.

Knowledge in:

● Principles and practices of administration and management.
● Agency and program rules and processes, regulations and operating procedures.
● Accounting and collection practices.
● Style and format of correspondence, reports, and interoffice memorandums.

Skilled in:

● Conducting research, special projects, planning, and report preparation.
● Developing or modifying procedures and forms to improve operational