Complex Operations Associate/Senior Complex Operations Associate

Job Description

What is the opportunity?

Join RBC and be an integral member of our team. As an Complex Operations Associate, you will provide support to ensure the branch operates efficiently on an ongoing basis, especially handling the needs and requests of our clients.

At RBC Wealth Management, your career progression matters to us. We offer training, development and learning resources so you continue to grow your career in a way that matters to you. 

What will you do?

• Answer incoming calls, greet visitors, and maintain office supplies including marketing and new account opening materials, open and manage incoming mail
• Support Financial Advisors (FA) and Client Associates (CA) with administrative assistance such as mass mailings and expense reports
• Plan and coordinate client and vendor events, both on- and off-site by creating documents and agendas and handling all logistics
• Act as back-up when support staff is out of the office
• Provide IT support and order all necessary equipment and upgrades for branch staff

What do you need to succeed?

Must-have

• 1+ year of general office experience
• Proficient computer skills including Microsoft Office suite
• Strong verbal and written communication skills
• Excellent people and organizational skills with the ability to coordinate multiple projects and work effectively under pressure to meet deadlines
• Ability to work independently in a fast-paced, dynamic environment and consistently use good judgement

Nice-to-have

• Associate’s degree or Bachelor’s degree
• Basic understanding of financial services

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities  
• Access to a variety of job opportunities across business

The good-faith expected salary range for the Complex Operations Associate role is $35,000 - $55,000 and the Senior Complex Operations Associate role is $40,000 - $65,000 , depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements that comprise our total compensation package, which includes the following: commission sharing eligibility for select roles, a discretionary bonus, a paid time-off plan, our 401(k) program with company-matching contributions, and our health, dental, vision, life and disability insurance. To be considered a Registered Client Associate, you must have an active Series 7 and 66 (or Series 63 and 65) on day one of employment.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC’s high performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value

Job Skills

Customer Interactions, Customer Service, Customer Service Administration, Customer Support Operations, Followership, Interpersonal Relationships, Office Tools, Problem Management, Self-Service and Virtual Call Centers, Teamwork

Additional Job Details

Address:

250 NICOLLET MALL:MINNEAPOLIS

City:

Minneapolis

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-09-10

Application Deadline:

2025-11-01

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has