Lead Inside Sales Client Manager

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The primary objective of the Inside Sales Client Managers is to manage and grow relationships and drive expansion and renewals across all solutions (foundational solutions primary) within assigned accounts. These employees mine for new sales opportunities within an assigned account list. The Inside Sales Client Managers have a proactive and systematic approach to working through the assigned account list. This is done by leveraging NTT’s tools and methodologies to understand the client’s implicit and explicit needs. This is a transactional role that is focused on current clients with the opportunity to engage through programmatic use cases and digital channels.

Working at NTT

Key Roles and Responsibilities:

• Manage and grow relationships and drive expansion and renewals across all solutions (foundational solutions primary) within assigned accounts.
• Minimize churn and maximize retention in assigned accounts.
• Drive client satisfaction throughout the entire lifecycle of the clients’ buying process.
• Generate demand by assisting clients to identify current needs, and then effectively articulate how NTT‘s can add value through our services and solutions.
• Use NTT’s sales tools and methodology to effectively manage accounts, opportunities, pipelines, and forecasts.
• Present new and additional offerings to clients.
• Communicate quotes, provide supportive sales documentation and obtain a sales order where there is an opportunity to close a sale.
• Build relationships with clients and display an interest in and knowledge of the client environment.
• Identify opportunities for up-selling of solutions and services and display superior telephone etiquette.
• Identify sales opportunities by managing and growing revenue and expansion across solutions areas in the assigned accounts in segment 4.
• Comply with and adhere to pre-identified governance and compliance standards as outlined by NTT and escalate identified problems for investigation and resolution.
• Adhere to Finance standards and procedures to reduce costs and report associated risk.

Knowledge, Skills and Attributes:

• Sales business acumen - The skills supporting successful selling through organisational and business outcome mindset. Success will require focusing on planning, leveraging tools and data, and concentrating on NTT Ltd.'s business requirements. Developing the skills to understand your client’s business (including commercial and financial aspects) in order to bring value to them from NTT’s portfolio of services.
• Sales client engagement and management - The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require a detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. Developing the skills required to know your client, building effective and lasting relationships with them, and being seen as a trusted advisor.
• Sales solution skills - The knowledge of NTT Ltd.'s offerings, client applications, use cases, and market trends and the skill to apply them to the individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link NTT Ltd offerings, including high-value services to a specific client and prospect needs and outcomes.
• Sales pursuit - The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.

Academic Qualifications and Certifications:

• Relevant Degree

Required Experience:

• Some experience in a similar role in a similar environment
• Some sales and client engagement experience
• Some experience negotiating with clients and vendor
• Some experience analyzing commercial information

Skills Summary

Consultative Selling, Product Knowledge, Sales Pursuits

Workplace type:

On-site Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category