Director, Account Management

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Team:

This team of sellers and account managers is responsible for selling SaaS solutions, signing expansions & renewals, and managing existing clients in the consumer services space. 

About the Role:

The Director of Account Management is a hands-on people leader with extensive experience selling SaaS solutions to revenue leaders across enterprise-level business, growing businesses, and developing teams. This role reports to the VP of Account Management.  

Responsibilities:

• Lead the Account Management team in achieving and exceeding annual revenue quotas through strategic oversight and proactive management.
• Manage, mentor, and inspire a high-performing team of Account Managers and Senior Account Managers, providing ongoing coaching and professional development.
• Oversee the accurate forecasting of sales goals and key performance metrics, regularly reviewing and analyzing performance data to adjust strategies as needed.
• Create & Refine tactical tools and strategies to optimize team productivity and address emerging opportunities and challenges.
• Design and execute systematic expansion campaigns targeted at existing accounts and key contacts, capitalizing on upselling and cross-selling opportunities within the current customer base.
• Partner with marketing and demand generation teams to align on strategies that support the Account Management team’s growth objectives. 
• Travel frequently to major cities across the US and Canada.

Qualifications

• Minimum 5+ years of experience managing an Enterprise SaaS sales team, specifically in Marketing and/or Sales technology.
• Proven track record of achieving and exceeding revenue quotas and managing enterprise revenue growth at scale.
• Proficiency in Salesforce.com is required.
• Exceptional leadership skills with the ability to inspire and drive a high-performance team.
• Excellent verbal and written communication skills, with the ability to articulate complex concepts clearly and persuasively.
• Open to giving and receiving feedback in a transparent and collaborative environment.
• Outstanding time management, prioritization, organizational skills, and persistence with a keen eye for detail.
• Strong strategic thinking and problem-solving abilities with an energetic, self-motivated drive to succeed and win.

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off - Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare - Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program - Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave - Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical - We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range - Salary Range $140,000-$160,000 / plus commission potential

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