Guest Services Coordinator- Avamere Court at Keizer

Guest Services Coordinator

Location:
Avamere Court at Keizer
5210 River Rd N, Keizer, OR 97303 

Shifts:
NOC SHIFT 7:30PM-7AM

Looking for somewhere to make an impact on your community?  Do you have a heart of serving? Avamere Court at Keizer is nestled in the beautiful Willamette Valley. This 5-acre campus offers independent living, skilled nursing, rehabilitation, long-term care, and respite care. We take pride in creating a working environment that is welcoming, supportive, and fosters a collaborative culture for our employees. To help support the health and wellness of our team members, Avamere offers a competitive benefits package, including medical, dental, and vision insurance; supplemental and whole life insurance; short- and long-term disability; paid time off; 401(k) retirement plans; employee assistance programs for virtual counseling, financial coaching, and wellness support; payday advances; and corporate discount programs.

Employee Perks: 

• Career development
• Employee assistance program featuring counseling services, financial coaching, free legal services and more
• Generous employee referral program
• Paid time off/sick leave (rolls over annually)
• 401K retirement plan with employer match
• Comprehensive benefits package with medical coverage, voluntary dental, vision, and life insurance, short-term disability, and AD&D coverage
• Access up to 50% of your net earned income before payday

Full-Time Oregon team members will be able to participate in a PPO or HMO plan with deductibles as low as $800.00 with significantly reduced premium costs. Employees will be eligible to start using their benefits within their first month of hire – no 60+ day waiting period! Vision, Dental, STD, LTD, AD&D, and other benefits are available for enrollment as well. 

The primary responsibility Guest Services is…

• Answer telephones, operate facility paging system, and manage resident list and incoming calls to residents
• Greet visitors, and give directions and information to guests, residents and sales representatives
• Ensure all visitors abide by existing rules, use ID badges and manage the sign in/out log
• Assist Administrator and Department Directors in administrative manners.

• Availability to work primarily overnight shifts (11pm-7 am), which may include weekends and holidays, and even some mid-shifts.
• Professional proficiency in the English language in reading, writing, and verbal communication
• Demonstrate passion and genuine care for all aspects of a resident's experience, handling all interactions with the highest level of hospitality and professionalism, understanding that every person matters and deserves the very best from our team.
• Own all aspects of a resident’s experience from beginning to end of each shift. By doing this you are ensuring accurate and thorough customer service and attention to details,
• Always prioritize the resident’s satisfaction, adjusting your actions and behaviors to support what the resident needs at any given moment. You adapt easily and do not hesitate to wear a variety of hats to support the experience, acting as a representative for Avamere to all residents, the professionalism and helping build a positive culture.
• Display professionalism and discretion throughout all guest interactions, maintaining a consistently calm and engaging presence.

• Collaborate effectively with co-workers and other departments to ensure residents needs are met.

• Record guest comments or complaints, referring customers to managers, as necessary.

• Employee will be responsible for ensuring routine rounds are complete, door locks, visitors, and/or property. Duties may include property walks, letting emergency response in and out of the building, incident reporting to notify management.'
• Provide a calm, decisive presence around the community
• Monitor activity on all properties for safety & security
• Work with site staff to address all concerns
• Address resident or safety & security concerns
• Be the first point of contact for emergency responders
• Develop relationships with site residents and staff
• Ensure residents are complying with rules of the site
• Responsible to read all updates in log book and pass-down log
• log  residents’ grievances and concerns submit to Administrator
• Use trauma-informed care principles whenever possible when interacting with staff and residents
• Assist with providing a calm and serene environment for all residents and guests. This may incl