Location: Hybrid within footprint, open to FT remote if outside of footprint.

Overview:

We are a small (but mighty!) product design team focused on improving the end-to-end account opening experience for M&T Bank Customers; both online, in branch and in the call center. You will lead design for our account opening experience, helping transform how individuals and businesses start their relationship with M&T Bank. You’ll work closely with digital, branch, and product to simplify applications, optimize forms, and remove friction from both self-serve and banker-assisted experiences. 

While our team is small, we are part of a larger design organization that spans across M&T and Wilmington Trust, offering strong support, collaboration, and alignment. 

Primary Responsibilities:

• Lead design for the digital and in-branch account opening experience, ensuring forms, flows, and interactions are intuitive, compliant, and optimized for conversion. 

• Partner with business and product to understand goals, requirements, and customer needs for sales and onboarding across channels. 

• Use research and data to identify pain points in the application process and propose improvements that reduce abandonment, enhance clarity and increase sales.  

• Utilize user-centered design methods across the product lifecycle, including discovery, wireframes, prototyping, and testing. 

• Collaborate with developers to ensure delivery of accessible, responsive, usable solutions across desktop and mobile devices. 

• Facilitate and lead cross-functional design thinking workshops to align on goals, brainstorm solutions, and prioritize improvements. 

• Mentor Product Designers on the team and contribute to design system patterns relevant to forms, inputs, and guided workflows. 

• Contribute to storytelling, vision-setting, and relationship-building with stakeholders across Product, Engineering, Marketing, Legal, Risk, and Compliance. 

Scope of Responsibilities:

You’ll serve as the Lead Product Designer for Account Opening for M&T Bank within the Sales & Onboarding and Banker Experience Design Team. You’ll design cohesive, human-centered application and onboarding journeys, collaborating closely with user research, and our design system team to ensure consistency and excellence. 

Education and Experience Required:

• Bachelor’s degree in UX Design, Human Computer Interaction, Industrial Design, or similar, and a minimum of 5 years of relevant experience; or, in lieu of a degree, a combined minimum of 9 years education and/or relevant product design work. 

• Hands-on experience designing complex workflows, forms, or digital applications—especially in financial services or regulated industries. 

• Strong proficiency with Figma and Adobe design tools. 

• Demonstrated ability to work across multi-step user journeys (e.g. account opening, loan applications, digital onboarding, sales funnels), especially where cross-channel continuity is important. 

• Experience defining, documenting, and iterating on form patterns, instructional copy, and information architecture. 

• Skilled at partnering and building relationships with engineers and product to ensure high-quality implementation of designs. 

• Experience conducting and incorporating usability testing and customer feedback into iterative improvements. 

• Understanding and ex