Sr. Program Analyst/Operations Officer IV (Non-civil)

THIS IS A NON-CIVIL SERVICE POSITION

MAYOR’S OFFICE OF CITY ADMINISTRATOR

SENIOR PROGRAM ANALYST

POSTING DATE: April 28, 2025

SALARY RANGE: $85,660 - $111,297

Our Benefits                                         

 The Office of Employee Benefits manages the City's health and welfare benefits plans for employees, retirees, and eligible dependents. The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team!  

Job Summary:

The incumbent serves as a Program Analyst within the Office of the City Administrator is responsible for researching policy, coordinating with Executive and Senior Managers supporting the implementation of agency policies and programs. The incumbent will collaborate and support these efforts across the city enterprise to advance the goals and priority outcomes of the Administration.

A Program Analyst researches, reviews and evaluates the activities of an agency’s programs to determine their efficiency and effectiveness. Work of this class involves no supervisory duties or responsibilities.

Incumbent receives general supervision from a technical superior. Employees work a conventional workweek. Work is performed in an office where working conditions are normal. Work requires minimal physical effort.

Essential Functions:

• Apply research and statistical analysis skills.
• Identify issues, collect data, and develop strategies to improve city operations.
• Evaluate program policies and procedures.
• Analyze fiscal and administrative data
• Develop criteria to identify program goals and objectives.
• Develop solutions to resolve program/project implementation challenges.
• Develop and maintain record, data collection and reporting systems.
• Coordinate and collaborate with stakeholders.
• Prepare detailed statistical and narrative reports.
• Serve as a liaison to agency heads and agency-level project managers as needed.
• Drafts and prepares formal comments, testimonies, directives and correspondences; and memoranda with respect to policies, operational procedures, reporting requirements and proposed legislation.
• Develop and evaluate strategies and make recommendations to management
• Manage multiple projects, monitoring implementation timelines and tracking deliverables to the City Administrator, Deputy City Administrator and other senior staff.
• Oversee Program Analyst staff day-to-day performance, reviewing deliverables for accuracy and completeness, and providing feedback and professional development opportunities
• Identify issues, collect data, and analyze alternatives to improve city services and operations.
• Conduct research, surveys, and interviews to gather information.
• Analyze financial, budgetary, and administrative data.
• Develop and evaluate options and make recommendations to management.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

EDUCATION AND EXPERIENCE

Requirements - A Bachelor's or Master’s degree in Public Administration, Public Policy, or a related field from an accredited college or university. A minimum of five (5) years’ experience working in local or federal government, project management, or a related field.

ADDITIONAL INFORMATION

Background Check

Eligible candidates for final consideration for appointments to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint must be successfully completed. 

Probation

All people, including current City employees, selected for this position must complete a mandator