Customer Service Manager II - Las Vegas, NV
Compass GroupAbout the role
- Pay Range: $52,000-$55,000
*Internal Employee Referral Bonus Available
The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg
About Canteen:
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.
Come for the job, stay for the career. We are Canteen.
Job Summary
About CBC Specialty Beverage
CBC Specialty Beverage is a leading national distributor of premium coffee, espresso, and tea solutions for the foodservice industry. With more than 35 years of success, CBC has built a reputation for quality, service, and innovation. As we continue to grow, we are seeking a customer-focused professional to support our clients and help deliver an exceptional customer experience.
Position Summary
The Customer Account Specialist serves as the primary point of contact for assigned customer accounts, ensuring a seamless customer experience through proactive communication, issue resolution, and account support. This role partners closely with internal teams across Sales, Operations, Service, and Finance to ensure customer needs are met while supporting account retention and long-term growth.
The ideal candidate is organized, detail-oriented, and service-driven, with the ability to manage multiple priorities while building strong customer relationships.
Key Responsibilities
Customer Relationship Management
- Serve as the primary point of contact for assigned customer accounts.
- Build and maintain positive customer relationships through proactive communication and responsive service.
- Address customer inquiries, concerns, and requests in a timely and professional manner.
- Support customer retention by delivering a high-quality service experience.
Account Coordination & Support
- Manage account maintenance activities, including customer records, account updates, and documentation.
- Coordinate customer requests with internal departments, including Sales, Operations, Service, and Finance.
- Facilitate scheduling for training, tastings, installations, and service-related activities.
- Assist customers with product inquiries, order status updates, and service requests.
Operational & Administrative Support
- Monitor account activity and ensure accurate and timely follow-up on customer needs.
- Support invoice, statement, payment, and back-order communications.
- Maintain accurate customer information within CRM and business systems.
- Assist with reporting, documentation, and special projects as assigned.
Customer Experience & Problem Resolution
- Proactively identify and resolve customer issues to ensure satisfaction.
- Partner with internal teams to address service challenges and improve response times.
- Recommend solutions that align with customer needs and company capabilities.
- Support continuous improvement efforts focused on enhancing the customer experience.
Preferred Qualifications
- Associate's or Bachelor's degree preferred; equivalent experience considered.
- Two or more years of experience in customer service, account management, customer success, hospitality, foodservice, beverage, or a related industry.
- Strong customer relation
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