Warehouse Customer Service Representative

WAREHOUSE CUSTOMER SERVICE REPRESENTATIVE

 

Shift/Schedule

• Monday - Friday, 1st & 2nd shift 

 

Text DELIVER to 88300 to apply or check out more jobs at www.workatGEODIS.com! 

 

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. 

 

Look what you’ll get by joining the GEODIS team! 

• Get Good Money – Fair pay and some jobs come with bonus opportunities.
• Get the Right Job/Right Schedule – Part-time, full-time, seasonal – days, nights, weekends, and even gig work. We have the job and shift you want.*
• Get Paid Early – Payday as early as you want. Access your earnings on demand.
• Get Free Healthcare – Access to telemedicine from day 1 at no cost. Other benefit options include healthcare, dental, and vision at affordable costs after a short waiting period.*
• Get a Break – Paid holidays, time off, short-term disability, and new parent leave are a few of the ways we support time away from work to take care of your life.*
• Stay Safe – We pride ourselves on a safe, clean, and healthy work environment for everyone.
• Get a Voice – We are always asking our teammates to tell us how to make their experience working at GEODIS even better.
• Get Promoted – When you are ready to take the next step in your career, we will be there to support you. We promote about 10% of our warehouse workers each year.
• Get a Boost – Our "GEODIS Compassion Fund" makes one-time grants to teammates who have experienced unexpected catastrophes.
• Get Involved – Volunteer in your community or donate to the "GEODIS Foundation" or "GEODIS Compassion Fund".
• Have FUN – Work with fun, supportive people just like you!
• Find Your Place – We value diversity and seek to provide an inclusive culture. Join an Employee Resource Group, participate in an international lunch, or celebrate your heritage to find your place of belonging.
• Find Your Future – Whether you are interested in the opportunity to work seasonally or looking to launch your career, GEODIS is the place! 

*Eligibility varies based on location, job, employee type, or length of service.

 

What you will be doing:

• Interacts with customers by phone, email, or in person and receives orders or changes in service.  
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.  
• Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability.  
• Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records.  
• Coordinates special, last minute shipping requests with the transportation departments, expediting orders, as necessary.  
• Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information.  
• Assures proper invoicing of accounts by verifying computer generated invoices.  
• Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner.  
• Reports customer feedback to management, including any signs of customer dissatisfaction.  
• Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes  
• Performs paperwork associated with orders including the maintenance of customer files.  
• Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers, and greeting customers and visitors in the office.  
• Maintains current and accurate procedure book which details the processing requirements for each account; prepares any report concerning customer services activities and per