Food / Order Fulfillment Manager

Salary:  60000 to 80000

Other Forms of Compensation:  

Pay Grade: [[payGrade_obj]] 

 

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

Job Summary:

We are seeking a highly organized, self-motivated eCommerce Fulfillment Manager to lead the daily operations of our eCommerce fulfillment location. This role is critical to ensuring accurate, on-time fulfillment of customer orders while managing inventory, resolving customer service issues, and motivating a small team to meet performance metrics. 

This is a “test and learn” pilot program, so flexibility and adaptability are key as the fulfillment operation scales over time.

Key Responsibilities:

Fulfillment Operations

• Oversee daily order fulfillment, ensuring all orders are picked, packed, and shipped accurately and on time within 2 business day window.
• Maintain a Wrong Order Rate of less than 1% by implementing quality control checks and process improvements.
• Use Shopify and ShipStation (or similar software) to batch, print, and manage shipping labels and packing slips.
• Ensure all orders are marked as shipped and are in transit to customer without issue.

Team Leadership

• Manage and motivate a small team of fulfillment associates.
• Set clear expectations, provide training, and hold team members accountable to performance metrics and safety.
• Foster a positive, efficient, and safety-conscious work environment.

Customer Service Resolution

• Log and resolve customer service issues related to fulfillment, shipping, and product accuracy.
• Make strategic decisions on issue resolution (e.g., reship vs. refund) based on inventory availability and customer impact.
• Track and analyze customer service trends to identify root causes and drive improvements, report monthly to Sr Manager, Direct eCommerce.
• If Wrong Issue rate is high, work backwards with Sr Manager to identify issues and solve

Inventory Management

• Receive and track all incoming product and supply inventory in a timely and accurate manner.
• Conduct and manage bi-weekly cycle counts to ensure inventory accuracy.
• Monitor and reorder packing materials and supplies to prevent disruptions.

Communication & Reporting

• Maintain consistent, proactive communication with the off-site Sr. Manager of Direct eCommerce.
• Provide daily or weekly updates on KPIs, operational challenges, and team performance.
• Collaborate remotely to solve problems and implement process improvements.

Requirements:

• 3+ years of experience in eCommerce fulfillment, warehouse operations, or logistics.
• Proven ability to manage and motivate a team to meet operational goals.
• Proficiency in basic Excel (e.g., data entry, inventory tracking, simple formulas).
• Strong problem-solving skills and a customer-first mindset.

Preferred Qualifications:

• Experience in a fast-paced DTC (Direct-to-Consumer) eCommerce environment.
• Familiarity with UPS shipping and logistics processes.
• Experience with ShipStation, Shopify, or similar order management systems.

 

 

 

Apply to Compass Group today!

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Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national ori