Jobs and Careers

Client Services Manager, Public Sector

Kharon

Washington, United Statesfull_timeVerifiedPosted 4 May 2026

💰 $95,000/yr($85,000/yr – $95,000/yr)

About the role

Client Services Manager, Public Sector

Application Deadline: 3 June 2026

Department: Customer Success

Employment Type: Full Time

Location: Washington D.C.

Reporting To: VP of Client Services

Compensation: $85,000 - $95,000 / year

Description

TL;DR Kharon is seeking a full-time, Washington D.C. based Client Services Manager with experience onboarding Public Sector clients. This role requires in-office attendance.

Kharon is a highly disruptive and incredibly innovative organization that navigates risk at the intersection of global security threats + international commerce.

What does that mean? Great question.

Operating at the nexus of global security, Kharon is on a mission to revolutionize the current landscape. We take really complex data as it relates to global security and empower our clients to not only understand the risk associated with their potential business relationships but to operationalize that data so that they can make the best and most informed decisions possible. From financial crimes and sanctions to export controls and threat identifications, our tools optimize protection against the types of risks that could otherwise be incredibly dangerous and excessively costly to any business. Serving many of today’s leading global financial and multinational institutions, Kharon products are the most powerful in the space with a precision and depth that is absolutely unparalleled.

When you look at any major global crisis event, we’re providing intelligence that’s at the heart of those circumstances. We connect the dots in a way that’s meaningful. Now, we’re experiencing unprecedented growth. As the world continues to evolve in complexity, so too does the demand for our products. Given the significance of our work and the increasing global reliance on our insights, we are looking for a Client Services Manager, Public Sector to join us as we work to shape the way businesses perceive and navigate global risks.

As a Client Services Manager, Public Sector at Kharon, you will be pivotal in ensuring a seamless onboarding experience, guiding Public Sector clients through setup, and providing personalized demonstrations of our platform's features. You will assist with data integration, conduct regular training sessions, and maintain up-to-date training materials to empower clients. Acting as the first point of contact for inquiries, you will address platform functionality, content sources, and technical issues, coordinating with internal teams for swift resolution. Your role involves collaborating with the sales team to develop tailored proposals and pitches, driven by your keen observation of client usage patterns and behavior. Staying informed about compliance regulations, sanctions, and updates to Kharon’s research will position you as a trusted advisor, enhancing client satisfaction and contributing to our mission of revolutionizing global security intelligence.

To the right person, this will be the perfect kind of challenge. Our mission is compelling, our product is powerful and we’re growing at a rate that makes us unstoppable. If you’re looking to be surrounded by people who will inspire you to think and challenge you to grow then look no further. Our team is made up of some of the most visionary and uncompromising individuals you will ever encounter. We don’t take ourselves seriously but we’re serious about the work we do and there is absolutely no slowing us down.

RESPONSIBILITIES:

Acting as the first point of contact for client inquiries, addressing questions related to Kharon findings, platform functionality, content sources, and technical issues.
Onboarding and guiding new Public Sector clients through the setup process, ensuring a smooth transition onto Kharon's platform.
Providing personalized demonstrations of Kharon's features and functionalities tailored to client needs and assisting with initial data integration and customization according to client specifications.
Conducting regular training sessions (webinars, one-on-one sessions) to educate clients on new features and updating training materials and resources to empower clients in maximizing their use of Kharon's platform.
Coordinating with internal teams (tech support, content management, sales) to resolve complex issues promptly.
Collaborating with and assisting the sales team to develop tailored proposals and pitches for upsell opportunities.
Monitoring client usage patterns and behavior to identify opportunities for upselling additional products or services.
Continuously educating oneself on Kharon’s evolving platform featur