The Technology Controls Implementation Manager coordinates the operationalization of technology controls from initiation through go-live and adoption. This role translates control framework decisions into sequenced, time-bound delivery across TechOps service domains, managing dependencies between discovery, impact assessment, process design, build, documentation, training, and go-live across multiple parallel initiatives simultaneously.

What makes this role distinct is the context in which the coordination happens. Operationalizing technology controls requires understanding why the sequence of phases matters, how governance documentation dependencies work, and how internal audit cycles, regulatory deadlines, and enterprise initiatives from Legal, HR, Finance, and BPC create external timing constraints that shape the initiative calendar. The Implementation Manager maintains visibility across all of that and plans accordingly.

This role also implements new controls and leads remediation initiatives when Internal Audit findings, self-assessments, or control reviews identify gaps or improvement opportunities. Remediation timelines are often set externally and are non-negotiable. Managing against those deadlines and communicating status to Technology Governance leadership and Internal Audit is part of the work.

Initiative management and dependency coordination

• Own technology controls operationalization initiatives end to end, from initiation through go-live, including sequencing of discovery, impact assessment, process design, build, documentation, change management, training, and go-live phases. This includes both new control implementations and remediation initiatives driven by audit findings or control improvement opportunities
• Maintain the Technology Governance operationalization tracker as the authoritative record of initiative status, open items, decisions, and go-live dates, and run status cadences that keep leadership informed
• Coordinate work across the Process and Controls Advisor, Governance Documentation Specialist, Technology Controls Framework Manager, and Domain Leads without direct reporting authority.
• Track enterprise initiative timelines from Legal, HR, Finance, and Business Process Owners and maintain a working understanding of Internal Audit examination schedules, evidence collection windows, and audit deadlines in order to sequence operationalization initiatives to ensure controls and documentation are in place before audit activity begins
• Track dependencies, decisions, blockers and open items at the initiative level, ensuring nothing is lost between meetings and that owners are held to commitments. Escalate blockers that cannot be resolved at the working level with enough context for the Head of Technology Governance to act quickly
• Coordinate initiative intake, ensuring new operationalization requests are scoped, dependencies are understood, and capacity is accounted for before work begins
• Keep the pipeline accurate, distinguishing between work that is in progress, work that is queued, and work that has stalled, and surfacing stalls without being asked

Communication and adoption

• Author communication packages for domain process changes, including announcements, FAQs, escalation paths, and support channel guidance, calibrated to the audience receiving them
• Develop and maintain adoption tracking mechanisms that measure whether process changes are taking hold after go-live, not just whether training was completed
• Build lessons learned records for each completed initiative, capturing what worked, what did not, and what the next similar initiative should do differently

• Bachelor's or Master's degree in finance, computer science, information systems, business administration or related field. In lieu of degree, an equivalent amount of