Digital Director - National Accounts

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. 

I. Job Summary 
The Digital Director, Strategic Business Solutions (SBS), is responsible for leading and managing the Digital strategy, operations and services for WM’s national accounts business unit. This individual works closely with SBS leadership, the broader Digital organization and other stakeholders to align Digital initiatives with SBS goals and objectives. The Digital Director, SBS, leads multiple teams and oversees the planning, implementation, maintenance and security of Digital systems, applications and infrastructure for the business unit. This individual also fosters a culture of innovation, collaboration and customer service within the Digital team and across SBS.

II. Essential Duties and Responsibilities 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

Develop and execute the Digital vision, strategy and roadmap for SBS, in alignment with the corporate Digital strategy and SBS’s objectives.
Manage the Digital budget, resources and performance for SBS, ensuring the delivery of high-quality, cost-effective and timely Digital solutions and services.   Build and lead a highly effective and engaged SBS Digital team of employees, contractors and vendors, providing guidance, coaching and feedback.   Establish and maintain strong working relationships with SBS leadership, the broader WM Digital team, other WM departments and external partners.   Assess the Digital needs and requirements of SBS, and recommend and implement appropriate Digital solutions and best practices.   Ensure the security, reliability, availability and scalability of Digital systems, applications and infrastructure for SBS, in compliance with WM Digital policies, standards and controls.   Monitor and evaluate the Digital trends, innovations and opportunities in the industry and the market, and leverage them to enhance the Digital capabilities and value proposition of SBS.   Promote and facilitate the adoption and integration of Digital solutions and services by SBS users and customers, and ensure their satisfaction and feedback.   Manage and mitigate the Digital risks and issues for SBS, and report and escalate them as needed.   Support and participate in the Digital governance, audit and compliance processes for SBS and the organization.
 

III. Qualifications 
The requirements listed below are representative of the qualifications necessary to perform the job. 

A. Demonstrated Performance 
 

Leadership potential including ability to influence up, down, and across the organization 
  Proven track record of consistently delivering results 
  Strong written and verbal communication skills 
  Demonstrated ability of hiring and developing talented individuals 
 

B. Education and Experience 

Education: Bachelor's Degree (accredited) in Computer Science, MIS, Finance or similar area of study or, in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience

Experience: Eight (8) years of prior work experience (in addition to education requirement) within Information Technology including at least two years managing a team of two of more individuals

Preferred Experience: Fifteen (15) years of prior work experience (in addition to education requirement) within Information Technology including at least 5 years of IT leadership and management experience in a large and complex organization.
 

C. Certificates, Licenses, Registrations or Other Requirements 

None required.   

D. Other Knowledge, Skills or Abilities Required 

• Demonstrated experience in developing and implementing Digital strategies, plans and projects that align with and support the business goals and objectives.
• Strong knowledge and understanding of Digital systems, applications and infrastructure, including cloud computing, data analytics, cybersecurity, enterprise architecture and IT service management.
• Excellent communication, presentation, negotiation a