Customer Service Representative - Email & Live Chat (ZR_21230_JOB)

This is a remote position.

Schedule

• Monday - Thursday: 8:00 AM - 5:00 PM PST
  
• Friday: 8:00 AM - 12:00 PM PST
  

Responsibilities

• Provide timely and accurate responses to customer inquiries via email and live chat.
  
• Address frequently asked questions and resolve customer issues effectively.
  
• Process and manage warranty claims according to company policies and procedures.
  
• Utilize the company's knowledge base and website to provide accurate and helpful information to customers.
  
• Maintain detailed and accurate records of customer interactions and transactions.
  
• Escalate complex customer issues to the appropriate departments as needed.
  
• Maintain a professional and empathetic tone in all customer communications.
  
• Adhere to company standards for response times and customer satisfaction.
  

Requirements

• Proven experience in customer service, preferably in a digital environment.
  
• Excellent written communication skills, with a strong command of grammar and spelling.
  
• Proficiency in using email and live chat platforms.
  
• Ability to quickly learn and navigate online knowledge bases and websites.
  
• Ability to handle multiple customer inquiries simultaneously.
  
• Familiarity with warranty claim processes is a plus.
  
• Experience with CRM software is a plus.
  

• Permanent work-from-home
  
• Immediate hiring
  
• Steady freelance job