Salesforce Business Analyst

AAA Club Alliance is currently seeking a Salesforce Business Analyst to join our team at one of our 4 locations: Wilmington, DE, Worthington, OH, Cincinnati, OH or Lexington, KY.

This is a hybrid role and will require you to work onsite 3 days per week.

The primary duties of the Salesforce Business Analyst are to:

• Work with Product Owners, Stakeholders, developers and other system owners to gather and groom business requirements.

• Support the overall development process for new feature requests and defect resolution; manage Jira backlog; create user stories for enhancement requests or defects for bugs, prioritize with business/IT, lead backlog grooming and sprint planning sessions.

• Support Salesforce design and architecture of new feature requests.

• Develop Salesforce configuration changes for feature requests and defects.

• Provide Salesforce administration support for all ACA Salesforce orgs.

• Provide Level 1 - Level 3 support for Production Salesforce issues; triage issues, re-produce, identify root cause, propose solutions, and provide instructions to users.

• Lead Salesforce Production deployment tasks/planning; align with developers on changes, coordinate with QA for testing, and provide tickets to IT.

• Lead change control meetings with IT/business, manage communications, create and execute test plans for smoke testing.

• Perform data loads for mass creation or update of bulk records in Salesforce.

• Provision users in non-Production environments, i.e. UAT, DEV, Training.

• Ensure that the solution meets performance, scalability, and security requirements.

• Collaborate with developers and other stakeholders to ensure successful implementation.

• Perform other duties as assigned.

Minimum Qualifications:

• Bachelor’s degree (BA/BS) or equivalent in Computer Sciences, Business Administration, or related field required. Equivalent combination of education, technical training, and experience will be considered in lieu of degree.

• Additional Salesforce certifications (i.e., Certified Salesforce Administrator, Certified Salesforce Platform App Builder, Field Service Lightning Consultant, and/or Experience Cloud Consultant) preferred.

• Minimum 3 years of Salesforce development experience required.

• Experience in developing detailed user stories in a test-driven agile methodology preferred.

• Experience with test driven development, test coverage and security vulnerability remediation preferred.

• Experience with multi-system architecture, system redundancy design and implementations preferred.

Knowledge Skills and Abilities:

• Strong technical skills, knowledge of various technologies and platforms, ability to design and implement complex systems, and strong problem-solving skills.

• Ability to write, interpret, and critique technical specifications.

• Ability to gather requirements and present solutions to stakeholders.

• Ability to multitask and manage several projects at once.

• Working knowledge of RDBMS solutions (e.g. Oracle, SQL).

• Working knowledge of virtualization platforms and cloud platforms (e.g. Azure, AWS, GCP).

• Strong communication and presentation skills.

• Strong analytical skills.

• Knowledge of core networking principles is a plus.

​At AAA, your success is our success. What we can offer you:

• The starting base compensation for this position is $71,410 to $117,737.
  *The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.*

• Comprehensive health benefits package.

• Up to three weeks of paid time off accrued during your first year.

• Annual Bonus Plan.

• 401(K) plan with company match up to 7%.

• Professional development opportunities and tuition reimbursement.

• Paid time off to volunteer & company-sponsored volunteer events throughout the year.

• Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Health & Life Insurance, Short Term/Long Term Disability.

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave 
• 401k plan with company m