Retention Sales Manager - Shoptalk

Sales Manager, Retention - Shoptalk

A bit about us

We're Hyve—the organiser of the world's fastest-growing and most forward-thinking B2B events.

As the chosen event partner to many of the world's leading companies, our platforms play a critical role in their strategies—helping them enter new markets, accelerate growth, and connect with the people who matter most.

Our portfolio features some of the world's leading events across sectors including retail, healthcare, fintech and ecommerce. We're growing rapidly with an entrepreneurial culture that empowers big ideas, quick decision-making and an ambitious acquisition strategy that's continually expanding our global portfolio.

Alongside our market-leading events, we're building technology and data-driven products that supercharge connections—from hosted meetings and curated networking experiences to year-round engagement platforms.

Whatever your role, you'll join a global team redefining how industries connect, collaborate and grow while working alongside some of the most talented people in the events industry.

Think that sounds good? Wait until our Talent Acquisition team tells you about the culture.

A bit about you

Whatever your background, beliefs or ambitions, there's a culture of belonging at Hyve—and everyone is welcome.

We're looking for someone who genuinely enjoys building long-term client relationships and delivering exceptional customer experiences.

You're commercially minded but relationship-first. You understand that retaining and growing strategic accounts comes from trust, responsiveness and consistently delivering value—not simply asking for the next sale.

Our shared behaviours guide everything we do:

Dare to do things differently.
Own your work.
Embrace collaboration.
Stay true to yourself and others.
Remember that optimism wins.

If that sounds like you, you'll fit right in.

A bit about the role

Reporting to the Head of Retention Sales, you'll play a key role in driving client retention and revenue growth across Shoptalk, Groceryshop and our broader Retail Meetup portfolio.

As our Retention Sales Manager, you'll be responsible for managing a portfolio of existing sponsor relationships, ensuring clients maximize the value of their investment while identifying opportunities to expand partnerships year after year.

Rather than focusing on cold prospecting, you'll work closely with many of the industry's leading retailers, technology providers, brands and solution partners to understand their evolving business objectives and recommend sponsorship and marketing solutions that support their growth.

This is a consultative commercial role where success is built through long-term partnerships, strategic account planning and exceptional customer service.

What you'll do

As part of your role, you'll:

• Manage and grow a portfolio of existing sponsorship clients across Shoptalk, Groceryshop and Retail Meetup.
• Build trusted relationships with key stakeholders across assigned accounts.
• Drive client retention while identifying opportunities to increase sponsorship investment year over year.
• Conduct regular account reviews to understand customer objectives, future priorities and return on investment.
• Renew sponsorship agreements while maximizing account growth opportunities.
• Partner closely with internal Sales, Marketing, Content, Operations and Customer Success teams to deliver an exceptional client experience.
• Maintain accurate CRM records, account forecasts and pipeline reporting.
• Respond quickly to customer enquiries while proactively anticipating client needs.
• Represent Hyve at industry events and networking functions, strengthening relationships throughout the retail technology ecosystem.
• Stay informed on industry trends to provide strategic insights and recommendations to clients.
• Consistently achieve individual revenue, renewal and customer satisfaction targets.

What we're looking for

You'll likely have experience in one or more of the following:

• Account Management
• Customer Success
• Strategic Partnerships
• Enterprise Sales
• Sponsorship Sales
• Media Sales
• SaaS Account Management
• Event Sales

You'll also bring:

• 4-7 years of consultative commercial experience.
• Experience managing and growing enterprise or strategic accounts.
• Strong relationship-building and stakeholder management skills.
• Experience selling sponsorships, events, media, SaaS or marketing solutions.
• Confidence engaging senior decision-makers across retail, ecommerce or technology companies.
• A proven track record of meeting or exceeding comme