Administrative Medical Assistant

Who we are:

Founded in 2016, K Health's mission is to deliver accessible, high-quality healthcare at scale. As a leading clinical AI company in primary care, K Health has developed a suite of clinical AI agents that enhance provider efficiency and improve patient outcomes across both online and in-person primary care settings. K Health's primary care platform engages patients through a personalized investigation, informed by relevant medical history from the EMR, to provide primary care providers with comprehensive insights and automated workflows at the point of care. Coupled with patient insights, K Health’s technology empowers providers to make individualized diagnoses and treatment decisions and deliver high-quality medicine at scale.

As a venture-backed startup trusted with nearly $400 million in funding, and a $900 million valuation as of July 2024, K Health is well-positioned for sustained future growth. We continue to partner with a growing roster of major health systems (Cedars-Sinai, Hackensack Meridian Health, Hartford HealthCare), enhancing accessibility and quality of care by pairing people with technology. 

K Health is a modern healthcare company that is reinventing the patient, provider, and AI cooperative for a singular, digitally unified, high-quality care delivery mission. Our cross-functional approach integrates deep expertise in clinical care, operations, data science, product, consumer marketing, and engineering into one team that is transforming the experience of patients, providers, and the overall care delivery system. Join us in our mission to deliver smarter, simpler healthcare!

About the role:

We are seeking a compassionate, proactive, and highly organized Medical Assistant (MA) to join our team in a hybrid role that combines clinical support with customer service and care coordination responsibilities. This role is ideal for an MA who is comfortable supporting both patients and providers, balancing administrative, clinical, and customer-focused tasks to ensure a seamless, high-quality patient experience.

The successful candidate will work closely with clinical staff, including nurses and physicians, while also serving as an exemplary Care Concierge—helping patients navigate the healthcare system, coordinating care, and acting as their advocate across the care journey.

Key Responsibilities:

• Support care coordination tasks such as referrals, prior authorizations, and care plan documentation
• Assist clinicians with patient intake, rooming, and documentation
• Serve as expert in all Care Concierge tasks which includes
• Act as a liaison between patients, clinical operations and healthcare providers
• Establish close relationships with and serve as primary point of contact for patients
• Build relationships with different types of people, including clients, organization members, and health care providers 
• Coordinate appointments and schedule follow-up visits
• Conduct intake assessment, needs assessment, treatment planning, and reassessment services
• Provide information about treatment options and resources
• Communicate with Care Team members (Care Coordinators, primary care physicians and other health care providers) to facilitate client care 
• Connect patients with support services, such as financial assistance programs
• Assist with insurance claims and appeals
• Register patients
• Keep detailed records of patient interactions and progress
• Initiate outreach and missed appointment procedures, as necessary 
• Maintain strict confidentiality in accordance with HIPAA policies
• Other duties as assigned

Qualifications:

• Commitment to the mission of care coordination
• Passionate, trustworthy, and empathetic when working with clients
• Strong communication and interpersonal skills and ability to speak concisely to clients and Care Team members
• Ability to work well under pressure and handle sensitive information with confidentiality
• Strong organizational and time management skills
• Flexible and adaptable in response to changing client and health care providers’ needs 
• Experience working in healthcare or a related field is preferred
• Experience working in Epic or other EMRs is preferred
• Account management experience
• Technical troubleshooting skills.
• Diploma from an accredited Medical Assistant program OR an active CT CNA, EMT, Paramedic Certification
• In lieu of education requirement, at least one year of experience in d