Project Manager, Data & AI Operations

Description

By deeply understanding consumer needs and trends, uncovering business value, and working with brand, supply chain, data, and technology teams, you can be at the forefront of innovation in one of the most exciting verticals in eCommerce and Omnichannel. The Global Omnichannel Team delivers best⁃in⁃class consumer experiences globally for Estée Lauder Companies brands. The Estée Lauder Companies Global Omnichannel team is looking for an exceptional candidate who will help shape, evolve and maximize Ship from Store and related initiatives ⁃ innovating and scaling our capabilities globally.

This role maintains and communicates the product vision, strategy and roadmap for their product area(s). They are responsible for discovering, delivering and optimizing Omnichannel products and capabilities that fundamentally transform how our consumers can find, purchase and enjoy beauty products across our global portfolio of brands. This is a key role that works collaboratively with brands, business partners, solution architects, data, and delivery teams spanning Online, Stores, Supply Chain, Retail Operations and more. You'll help shape our culture and our people and be an ambassador for Global Omnichannel across the ELC Global organization. Global Omnichannel is a fast⁃growing team and this role has significant growth opportunity.

Primary Responsibilities:

• Establish vision, strategy, and execution of Omnichannel products including Ship From Store and Click and Collect, through understanding of strategic brand direction, technology architecture, big picture consumer needs, and business opportunities (e.g. inventory efficiency, fulfillment cost optimization)
• Own end⁃to⁃end implementationand strategy for ELC Ship from Store capability, including development of order routing logic, business rules, use case development and prioritization, management of operational workstreams and in⁃store processes, and ownership of KPIs and insights in partnership with cross⁃functional teams and Brands
• Rigorously and systematically use data and analytics to define product, uncover opportunities, track performance, and drive decision making
• Ideate, build and implement innovative and best⁃in⁃class Omnichannel products and experiences that deliver business value and improved consumer experiences
• Create and communicate product strategy across organizations and teams to influence stakeholders to align behind the objectives
• Promote inclusive and innovative culture and principles within cross functional teams, while setting new standards in executional and operational excellence
• Track and set OKRs to measure success/failure for the Omnichannel products and capabilities you manage
• Inspire, enable and empower cross functional teams to execute with urgency and deliver incremental consumer and business value
• Proactively influence cross⁃department agendas to deliver human centered outcomes that balance short and long term objectives
• Use strategic and tactical thinking to identify and prioritize opportunities in highly ambiguous contexts, organize work in deep detail to align long term vision with iterative execution

Qualifications

• BA/BS in related field or relevant experience, MBA a plus
• 6+ years work experience in management consulting, product management, ecommerce operations, or similar
• Experience with supply chain/logistics in eCommerce or consumer products a plus

People who are successful in this role demonstrate:

• Strong project management skills and "owner" mentality, ability to marshal resources and key stakeholders and drive a project through to completion despite setbacks
• Strong problem⁃solving skills, outstanding quantitative and analytical skills, including P&L development and understanding of key drivers that drive profitability in a multi⁃channel retailer
• Ability to prioritize effectively
• Excellent communicator with ability to build strong cross⁃functional relationships, to understand incentives, and to ensure alignment in a matrixed organization
• Executive pres