Island Activities Coordinator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.

ISLAND ACTIVITIES COORDINATOR 

The Four Seasons Resorts Lāna’i is looking for an Island Activities Coordinator who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams’ have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required. 

 

WHAT YOU’LL DO 

The Island Activities Coordinator is responsible for delivering exceptional guest service while managing, coordinating, and confirming all private activity reservations. This role ensures smooth communication between guests, desk agents, vendors, guides, and internal departments, and maintains accuracy in scheduling, billing, and operational details for every private experience. The coordinator creates an atmosphere of aloha and Hawaiian hospitality while anticipating guest needs and ensuring a seamless, high-touch experience. Responsibilities include but are not limited to: 

Guest Service & Private Booking Coordination 

• Provide warm, sincere, and professional guest service with aloha spirit at all times 

• Manage all private booking inquiries from start to finish, including but not limited to private charters (snorkel, whale watch, fishing, sunset, dives), private tours (UTV, cultural experiences, hiking, horseback, specialty requests), and custom itineraries/VIP experiences 

• Confirm all details for private bookings including timing, meeting location, inclusions, restrictions, and special notes 

• Maintain confidentiality and professionalism with VIP requests and guest information 

Sales & Guest Experience Enhancement 

• Promote, sell, and coordinate resort activities with a focus on private bookings 

• Upsell experiences when appropriate, including premium options, upgrades, or add-ons 

• Support department revenue goals through strong follow-up and conversion 

• Clearly communicate pricing, policies, and cancellation terms with accuracy and confidence 

Reservations Systems, Scheduling & Reporting (Book4Time) 

• Manage daily use of the Book4Time reservation system to support activity bookings, private experiences, and tour scheduling 

• Load, build, and maintain tours/activities in Book4Time, ensuring accuracy of experience descriptions, guest requirements, duration/start times, capacity limits/inventory controls, rates/pricing codes/charge routing, locations/meeting points, and cancellation policies/booking rules 

• Create, update, and publish weekly and seasonal activity schedules in Book4Time as directed