Clinical Services Representative 1 - TCU 2 - PRN

Job Summary 

PACE Lafayette (Program of All-Inclusive Care for the Elderly) is a nonprofit health and supportive services program designed to assist seniors who want an alternative to long-term care placement. PACE is sponsored by the Franciscan Missionaries of Our Lady Health System (FMOLHS)-the parent company of Our Lady of the Lake Regional Medical Center-the Centers. The mission of PACE Lafayette is to enable the aging population to live with dignity in their communities. With PACE's assistance, participants can remain in the secure surroundings of their own homes and communities while providing family members and caregivers with much needed professional guidance, physical relief and emotional support.

Our team works together to develop individual care plans, goals and carefully monitors progress. Our multi-skilled team-consisting of a doctor, registered nurse, social worker, physical therapist, occupational therapist and registered dietitian-works together to develop patient goals, plan care and carefully monitor progress.

Job Summary 

The Clinical Services Rep assists the clinical staff by performing a variety of clerical tasks that ensure the efficiency of the unit and provide outstanding customer service to our patients and visitors. Relies on established guidelines to accomplish tasks. Works under close supervision. 

Minimum Requirements 

Special Skills: CPR for healthcare provider through AHA (within 3 months of employment)

Job Funtions: 

1. Job Specific Duties/Knowledge Requirements
   1. Assembles charts for new admissions. Appropriately requisitions labwork, records admission in log book. Assists nurse as needed with new admit. (i.e. take specimens to lab, retrieve supplies, etc.)
   2. Correctly disassembles discharge charts.
   3. Prepares unit for peak times by preparing admission packets, transport packets, etc. Makes copies of paperwork needed. Insures copies are clear.
   4. Assists with patient charges as needed for equipment, procedures, etc.
   5. Insures admission log book remains accurate with admits, PKU entry dates, discharge dates entered. Keeps midnight census sheet accurate and up to date.
   6. Assists in maintaining NICU equipment. Cleans isolettes, warmers, and cribs appropriately and promptly. Completes requisitions for broken equipment. Notifies director of needed supplies or equipment, etc.
   7. Orders routine stock supplies in a cost effective manner. Stocks supplies at bedside in appropriate areas. Contributes to the overall cleanliness of the unit.
   8. Notifies nurse of any lab/X-ray results prior to filing records on chart.
   9. Ensures PKUs are mailed promptly to State Office. Record date each are mailed in PKU logbook.
   10. Competent in performing OAE screening under the direction of the audiologist.
   11. Observes security procedures for newborns. Protects department from outsiders.
   12. Greets visitors courteously. Directs traffic flow, notifies nurses of parents arriving for visits. Answers telephone courteously and directs call to appropriate personnel.
   13. Assists physicians and other health care professions as needed. Assists as requested during an emergency situation.
2. Conduct and Communication Skills
   1. Observes and enforces department\hospital policy concerning no smoking, telephone usage, dress code and other rules governing conduct while at work.
   2. Appropriately identifies self to others (i.e. patients, patients family, staff, physicians, etc.)
   3. Accepts responsibility for action and omissions. Is responsive to identified need for change.
   4. Willing to adjust personal schedule to meet hospital staffing needs when requested (including weekends and holidays).
   5. Reports to department on time and prepared to begin assigned duties.
   6. Provides proper notification and advance notice for absence or tardiness and takes corrective action to prevent recurrences.
   7. Supports and encourages a harmonious working relationship within the department, other disciplines, and departments. Promotes an environment for an interdisciplinary team approach to achieve the mission/goals of the hospital. Motivates staff in a positive manner.
   8. Self-motivated; performs job duties utilizing effective time management. Seeks additional work as time permits.
   9. Seeks guidance about questionable or uncertain situations.
   10. Demonstrates cost conscious attitude toward staffing, supplies, and departmental function.
   11. Obtains and uses information to improve patient outcomes and individual and hospital performance. Maintains interdepartmental communication through utilization of available resources.
   12. Follows established hospital guidelines with regards to appropriate access of information.
   13. Utilizes hospital and/