VP, Delivery Excellence and Enablement

Company Description

Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart.  We have earned, and continue to maintain, a strategic relationship with Microsoft.  Recognized for our achievements - teaming with our clients to deliver innovative digital solutions and services - is how we have achieved year after year recognition.

As their trusted advisor, we support our clients to deliver on their strategic business initiatives as they unify, automate, and modernize their data and operations to increase efficiency, reduce costs, and enhance their customer’s experience. Our over 3,000 team members across 14 countries, and our 18 years of 100% focus on Microsoft technologies and business applications, is how we deliver excellence through expert services and industry-focused cloud solutions.   

A part of Hitachi, Ltd., our company has a long and rich history of innovation, financial strength, and international presence of one of the world’s largest companies. Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure around the globe supported by 303,000 employees in over 100 countries and across 864 companies.
 

Job Description

The Delivery Excellence and Enablement Lead elevates project management and delivery quality across the organization by developing and implementing enablement strategies, overseeing the shared services team within the organization, and ensuring the adoption of best practices and methodologies. 

 
Key Responsibilities: 

• Develop Enablement Strategies: Create and implement enablement strategies that support project teams, enhance delivery capabilities, and ensure continuous improvement. 

• Project Governance and Quality Assurance: Establish and maintain governance frameworks and quality assurance processes to ensure project management excellence. 

• Manage Delivery Tools and Methodologies: Oversee the adoption and optimization of delivery tools and methodologies to enhance efficiency and effectiveness. 

• Customer Satisfaction Initiatives: Lead initiatives to monitor and improve customer satisfaction (CSAT) across all projects, ensuring high levels of client engagement and loyalty. 

• Oversee Shared Services: Leads shared services, including resource management, to ensure effective allocation and utilization of resources. 

Qualifications

• Bachelor’s degree in Business Administration, Project Management, or a related field; advanced degree preferred. 

• 15+ years of experience in project management, PMO leadership, or delivery management roles. 

• 10+ years leadership experience in a matrixed environment with proven experience managing multiple teams.  

• Proven track record of developing and implementing enablement strategies. 

• Expert knowledge of project governance, quality assurance practices, and delivery methodologies. 

• Excellent leadership, strategic thinking, and communication skills. 

• Experience with resource management and shared services oversight. 

• Ability to drive customer satisfaction initiatives and improve client outcomes. 

• Competencies 

• Teamwork 

• Impact and Influence 

• Process Improvement 

• Client Focus 

• Strategic Thinking 

• Adaptability 

Additional Information

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability

Base Salary Pay Range*: $190k -320k
*The current applicable Base Salary Pay Range for this role is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills relevant to the role, internal equity, alignment with market data, or other law.  

Other Compensation / Benefit Overview
In addition to Base Salary, the successful candidate may be eligible to participate in the following plans / programs, upon satisfying all hiring requirements: 
•    Bonus Plan
•    Medical, Dental and Vision Coverage
•    Life Insurance an