Public Safety Officer I

MelroseWakefield Hospital, part of the Tufts Medicine system, has been offering the highest quality and accessible healthcare to the local community for over 130 years.  With two hospital campuses, Level III Trauma Center, Level III Special Care Nursery, Breast Health Center, Cardiovascular Center and over 20 locations and 50 specialties, MelroseWakefield Hospital offers many opportunities to grow your career.  

If you are passionate about providing care in your local community, come join our team!

Under general supervision of the supervisor, this position performs all duties and responsibilities related to the day-to-day protection and security of hospital assets and information as well as the safety of all persons on hospital property. Conduct proactive patrols of all hospital buildings and grounds: preventing fire, theft, vandalism, illegal entry, and bodily harm to patients, visitors, and staff. Serve as immediate and first responder to crisis situations on a daily basis and document all safety and security incidents in accordance with department policies and procedures. 

Hours: 40 hours per week

Friday 11pm-7:30am

Sat & Sunday 7pm-7:30am

Monday 11pm-7:30am

Weekend and holiday shifts required

Location: MelroseWakefield Hospital

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned. 

1. Performs basic public safety and security duties such as conducting internal and external patrols of all facilities and grounds, responding to and reporting on both routine and emergency calls for service, building alarms, restraining violent patients and/or visitors; monitors assigned area for suspicious activity, and screens vendors and visitors entering the facility. 

2. Provides escorts to patients, visitors, staff and others in conformance with established procedures. 

3. Identifies security vulnerabilities, safety hazards and violations of Hospital policy. Takes immediate correction action to mitigate the vulnerability or hazard, if possible. Collaborates with other departments to either mitigate or resolve, if warranted. Reports deficiencies to Supervisor, and documents via an incident report or work order for required follow up and resolution. 

4. Take proper actions during patient crisis interventions to achieve the safest possible outcomes for patients, employees, security officers and others using the least invasive measures possible.   

5. Assures that all employees and other appropriate members of the Hospital community are in possession of a Hospital identification badge and that it is clearly visible. Consistently engages all individuals without visible identification in an appropriate and courteous manner. 

6. Grants access to locked areas and buildings to authorized staff in possession of a Hospital identification badge. Restricts access to those individuals who have no authorized business on campus in accordance with established policies and procedures. 

7. Maintains composure under stressful circumstances. Competent in all trained intervention skills including verbal and nonverbal de-escalation strategies and approaches. 

8. Other duties as assigned by department leadership

Minimum Qualifications:

1. High School diploma or equivalent.

2. Valid state issued driver’s license.

3. Must successfully obtain IAHSS basic certification as a Healthcare Security Officer within 1 year of hire.

Preferred Qualifications:

1. Associa