Personal Injury Reductions / Closing Specialist (REMOTE)

Company Description

Join an Award-Winning Plaintiff Personal Injury Law Firm

At The Ward Law Group, our mission is simple:

Changing Lives. One Client at a Time.

Recognized as one of the Best Places to Work for consecutive years, we are committed to delivering exceptional service to our clients while creating an environment where talented professionals can grow, lead, and make a meaningful impact every day.

We believe our people are our greatest asset. We foster a collaborative, innovative, and high-accountability culture where every team member is empowered to take ownership, continuously improve, and contribute to meaningful outcomes for our clients. Whether working in our offices or remotely, every role plays an important part in helping injured clients through one of the most important stages of their legal journey.

Our Core Values

Faith – We act with integrity, honesty, and purpose in everything we do.

Accountability – We take ownership of our work, our commitments, and the results we deliver.

Leadership – We lead through initiative, collaboration, coaching, and continuous improvement.

Loyalty – We build lasting relationships through trust, respect, and dedication to our clients, teammates, and community.

Service – We are committed to delivering exceptional experiences by serving our clients with compassion, supporting our teammates, and making a positive impact in the communities we serve.

We are seeking an experienced Bilingual (English/Spanish) Plaintiff Personal Injury Reductions & Closing Specialist to join our growing remote team. This role is responsible for independently managing the final stage of plaintiff personal injury cases by negotiating medical balances, preparing settlement documentation, maximizing client recoveries, and delivering an exceptional client experience.

This is a full-time remote Independent Contractor position based in Colombia. The ideal candidate is highly organized, accountable, and thrives in a fast-paced, high-volume environment where negotiation skills, attention to detail, and exceptional client communication are essential to success.

Please submit your resume in English.

Job Description

The Reductions & Closing Specialist serves as the final point of contact before settlement disbursement and plays a critical role in maximizing the client's net recovery.

This position requires someone who has personally managed the reductions process from assignment through settlement completion, including negotiating hospital and provider balances, coordinating settlement documentation, maintaining proactive client communication, and ensuring cases move efficiently toward closing.

Success in this role requires strong negotiation skills, urgency, accountability, organization, and the ability to thrive in a high-volume environment.

What You'll Do

Reductions & Negotiations

• Independently manage the reductions process from assignment through settlement completion.
• Negotiate hospital liens, hospital bills, medical provider balances, and other medical expenses to maximize client recoveries.
• Verify PIP benefits, insurance coverage, and provider balances.
• Apply effective negotiation strategies to increase clients' net settlement proceeds.
• Monitor reductions and proactively resolve delays.

Settlement Closings

• Prepare and/or review settlement statements and closing documentation.
• Verify settlement calculations and disbursement accuracy.
• Coordinate final settlement documentation.
• Ensure files are complete before disbursement.

Case Management

• Maintain accurate case documentation in Litify.
• Request and organize medical records and billing statements.
• Communicate with insurance companies, providers, and lienholders.
• Track workflow and maintain timely case progression.

Client Service

• Contact clients upon assignment.
• Explain the reductions and settlement process.
• Provide proactive client updates at least every two weeks.
• Respond promptly to client questions.
• Deliver exceptional customer service throughout the closing process.

Administrative Responsibilities

Additional duties may include:

• Answering and routing incoming calls.
• Uploading documentation.
• Logging communications.
• Following up with medical providers.
• Supporting additional case-related tasks as assigned.

Performance Expectations

Success in this role will be measured by the ability to:

• Independently manage a high-volume reductions caseload.
• Successfully negotiate hospital and provider reductions.
• Maximize client recoveries.
• Meet departmental KPIs and production expectations.
• Maintain accurate set