Director, Business Strategy

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

Role Purpose

Working side by side with our Digital Technology Experience leadership team and cross-functional stakeholders, this role develops and activates business strategies to evolve ServiceNow’s experience outcomes, planning, efficiencies, and risk management. As we grow, the strategies, business plans, and recommendations this role creates enable decision making and scale for the company.

What you get to do in this role:

• Thought partner with our leadership team on a variety of visioning and deliverable efforts that are complex in scale and scope, intellectually demanding, and highly deadline driven to ensure the highest quality of analytical and conceptual output
• Identify value creation opportunities across our business
• Drive analysis + design of strategies, develop creative solutions, and work closely with cross-functional teams to iterate
• Gather and analyze information including internal/industry data, competitive dynamics, and expansion opportunities
• Formulate and test hypotheses, then develop recommendations for presentation to C-suite and other leaders on company-wide, highly visible initiatives
• Build business cases, financials, and models for planning and decision making, enabling the health of our org OKRs and recurring company processes
• Develop strong cross-functional relationships and partnerships to synthesize the big picture, evaluate risks, and deliver elevated outcomes

Qualifications

To be successful in this role, you are:

• Excellent in Strategy & Execution striking the right balance of proactive focus between ideation, storytelling, and hands-on follow up with cross-functional leaders and stakeholders
• A self-driven team player who confidently unearths the problems we’re solving and connects dots to drive change
• A poised professional comfortable advising executives while juggling multiple priorities and tight timelines without compromising quality
• A data-driven, creative problem solver creating a culture of inquisitiveness and fact-based decision making while keeping a keen eye on detail
• A connective leader forming lasting relationships across our team and influencing cross-functional executives in a unified direction

Requirements for the role:

• 12+ years of working experience in a strategy, product, or change agent role within a f