Principal Managing Partner _ Industry Capabilities

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

Workday's Managing Partner practice focuses on stewarding subscribers of our Workday Success Plan offering in North America. We seek to serve our customers with relevant industry stories, practical ways to realize value from Workday's technology, and crafting peer networks for learning. We act like a start-up inside a larger organization constantly seeking new ways to help our customers be successful on their cloud journey.

About the Role

The Managing Partner in our Industry Capabilities practice, you are responsible for the overall success of an assigned group of deploying and production customers. The role orchestrates the development and maintenance of executive relationships, takes accountability for the successful deployment of the Workday solution, positions additional value into a customer portfolio, ensures customers consume the components of their Success Plan, and encourages an effective reference motion. These outcomes are accomplished in collaboration with internal sales, consulting, and product teams.

Success is measured on customer satisfaction, subscription revenue retention, & subscription revenue growth.

About You

• Collaborate with Account Executives and Service Executives to help position and sell or upsell Workday product, deployment, and postproduction services, into your customer base and ensure they’re getting maximum value from the product.
• Have overall responsibility for the successful deployment of the Workday solution, driving adoption, guiding customers in the implementation of new features and products and selling additional services to support their strategy
• Participate in sales cycles to help support implementation related activities for prospects that will become part of their portfolio
• Drive customer self-sufficiency by ensuring customers understand how to engage with the Workday services organization
• Partner with workmates to position additional value available through in-subscription adoption, additional subscription products, or activation of offerings from our platform ecosystem
• Participate in partner selection for non-Workday primed engagements
• Guide large, partner-led accounts with global complexity such as M&A and divestitures
• Create the strategic plan across the customer architecture serving on and actively participate in customer steering committee meetings and nurturing executive relationships
• Provide direction and support to Workday and service partner project teams especially as it relates to scope, budget, timeline, and critical deployment issues, may act as the point of contact to facilitate and resolve escalated customer and/or project issues
• Engage other service resources as necessary to support account planning and feature adoption strategies
• Leverage customer relationships as needed for prospect references

Basic Qualifications:

10+ years’ experience deploying large, sophisticated Cloud SaaS ERP (HCM & Fins) solutions at a project and program manager level within the any of the following: Healthcare, Diversified Industries, State, Local, Federal Government, FSI, Higher Education arenas

2+ years direct exp