Associate Director, Hospitality Services

Thank you for your interest in working at William Paterson University.

This position Reports to the Director of Events & Conferencing and provides a customer service approach to the administration of all internal and external conference and space rentals and reservations for the University. Working closely with the Associate Vice President of Finance and the Director of Events and Conferencing, focuses on creating and maintaining a dynamic student workforce with emphasis on promoting learning, and business skill development in a diverse multi-cultural setting. The Associate Director represents the department during evening and weekend meetings and events as warranted.

We invite you to join William Paterson University: a wonderful community to learn, work, grow, and thrive. William Paterson University has been named to Forbes’ prestigious “Best Employers by State” list for 2024, recognizing the institution as one of the best-ranked employers in New Jersey based on nationwide surveys. WP is one of four education institutions on the Garden State’s list this year. Here is the link to the article forbes-best-in-state-employers-new-jersey-2024. William Paterson University is among more than 40 companies and organizations that will be honored with a 2024 NJBIZ Empowering Women Award for their commitment to supporting and elevating women employees.

William Paterson University employs approximately 1000 full time employees in the state who work in a variety of positions ranging from professors to administrative assistants and administrators, physical plant operations, campus police, athletics coaches, academic advisors, and more. William Paterson University supports a remote friendly hybrid work schedule for this role. William Paterson also boasts a four-day summer work week from mid-May to mid-August (Fridays off), during which all employees participate in our award-winning Summer Learning series.

Spanning more than 400 wooded acres in suburban Wayne, New Jersey – just 20 miles from New York City – our campus is one of the most diverse in the nation and it ranks in the top 4 percent of colleges for social mobility. William Paterson is a strong proponent of employees growing their careers there. More than fifty percent of the University’s roles are filled by promotions from within. We’re not only committed to social mobility for our students, but also for our employees.

Your work as a member of our team is important to our students and to the progress of our University. What you do here matters, and we value every contribution.

Role Description

The Associate Director of Hospitality Services is a full-time, 12-month, professional position in the Office of Hospitality Services, with the primary responsibility of administering, facilitating, and supporting the event and space reservation functions utilizing the 25 Live reservation system. This position Reports to the Director of Events & Conferencing and provides a customer service approach to the administration of all internal and external conference and space rentals and reservations for the University.  Working closely with the Associate Vice President of Finance and the Director of Events and Conferencing, focuses on creating and maintaining a dynamic student workforce with emphasis on promoting learning, and business skill development in a diverse multi-cultural setting.  The Associate Director represents the department during evening and weekend meetings and events as warranted.

Major Duties and Responsibilities    

• Develops, implements, and conducts campus policies and training on events and conferences for staff to ensure efficient functioning of events and conferencing functions.
• Oversees the overall planning, execution, and evaluation of events and conferences in collaboration with other management roles.
• Administers the space scheduling process and logistics for all internal and external events utilizing 25 Live reservation system.
• Ensures accurate tracking and administration of event space reservations for non-academic activities at various locations on campus including but not limited to athletic fields and arenas, performance and programming spaces, classrooms, meeting rooms, and conference facilities.  Organizes and attends weekly logistical meetings to coordinate support services including catering, campus police, facilities personnel, campus activities and other areas, reviewing upcoming events and helping resolve any conflicts.
• Assigns resources and coordinates event support services with campus partners including but not limited to Information Technology, Student Center Operations, Custodial, Campus Police and Trades staff.
• Manager