Business Process Analyst

About Zscaler

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

The Business Process Analyst will play a key role in driving the operational success of the business by implementing new processes and systems across the organization. This will include everything from small gaps in processes to organization-wide system implementations in order to effectively and scalably support our ecosystem teams. Your role will be to help set up the right processes and systems by facilitating discovery sessions, proposing solutions, drafting business requirements, creating leadership presentations, and managing timelines and implementation. A thorough understanding of project management will ensure consistent and organized progress.

Responsibilities/What You’ll Do

• Implementations: all stages of the process between identifying the right tools to use as an organization through discovery, implementation, training, and post launch support
• Process Enhancement: ensuring the right processes are in place for teams, and that they are being correctly utilized across the organization
• Project Management: ensure that both large scale projects down to minor configuration changes are kept to realistic timelines across all teams, with clear communication updates provided to the business 
• Prioritization: work with various teams across the organization to understand, document, and prioritize efforts to ensure that each project is broken into iterative phases and prioritized based upon the business value
• Training/Communication: Collaborate with the enablement team ensuring new processes and systems are effectively communicated to the teams and that users understand best practices
• Data Hygiene: Coordinate efforts to ensure reliable data across systems by determining and providing guidance on how to resolve data integrity issues

 

Qualifications/Your Background

• Exceptional communication skills with demonstrated ability to facilitate meetings and drive outcomes
• Aptitude for building trusted relationships across stakeholders
• Strong background in documenting “as is” processes, identifying gaps, and proposing optimal “to be” solutions 
• Ability to break complex problems into manageable, incremental tasks
• Experience working with Go To Market teams and Salesforce
• Strong analytical skills and future-oriented mindset
• Background in Project Management including project prioritization, tracking progress, and stakeholder management– with demonstrated ability to create project deployment strategies by translating a leader’s vision into an executable project plan
• Understanding of core business processes in a B2B technology environment
• Experience with Lucid Chart and Asana preferred
• Continual delivery mindset: always seeking to deliver new and innovative initiatives
• Ability to execute on multiple projects simultaneously
• Strong ability to take initiative and solve business problems by digging in yourself, self-starter
• Flexibility to take on new challenges outside of your defined role

#LI-EV1

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range$100,000—$120,000 USD

Zscaler is proud to be an equal opp