Business Support, Customer Service

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Workspace Experience Ambassador

What this job involves:

Our goal is to be the most welcoming and friendly place to work ; our people deliver this with a fun and caring attitude. Our Workspace Experience Ambassadors build a sense of community within the workspace & create memorable experiences through supporting colleagues and their work, regardless of where that is. Joining our team as a Workspace Experience Ambassador, you will help build and lead a supportive and social community, where we can all be at our best. To achieve this, the Ambassador creates a welcoming atmosphere and is the primary point of contact for all employees and their visitors. The core focus is to be an unrivalled experience creator for all colleagues, build long term relationships, and use workspace data to enhance the workspace experience.

We always:

• Choose to be happy and care about the happiness of others.

• Are open and true to ourselves and others.

• Are accountable and care about facing challenges and owning them.

• Care about being engaged with heart and mind.

• Provide an exceptional hospitality experience at every touch point.

• Passionate about performance and solutions.

• Praise and acknowledge success.

• Care about our environment and our future.

Community engagement:

You will base yourself within the business and be recognised as the “go-to person” for any work-related assistance and enrolment in workspace experience events. The role is defined by working to the following key principals:

• Deliver an exceptional experience to our colleagues to enable them to flourish. Create a welcoming, first-class atmosphere for colleagues and their visitors.

• Take ownership of all services within the hybrid workspace. Proactive attitude and delivery to enhance the service offering. Ensure that the space is maintained to a high standard and have minimal complaints.

• Build relationships and encourage interaction between colleagues. Drive and develop the community by organising engaging, popular events and map the participation.

• Understand the needs of the business and what drives the businesses you support.

• Create a culture of Community Well Being, supporting and guiding colleagues through the challenges & opportunities of the new workspace environment.

• Support and collaborate with other Experience Ambassadors to deliver the shared vision.

What your day-to-day will look like:

• Orientation of new hires so that they are valued and welcome, including arranging access and providing welcome packs and a site tour.

• Spatial awareness: collect and analyse workspace data to improve the workspace experience.

• Engage with colleagues to understand workstyle behaviour’s and make recommendations on how to improve the overall employee experience based on their feedback.

• Document your stakeholder plan and report on engagement activities, success stories and community meetings

• Be abreast of current MyDay initiatives and support /promote as required.

• Weekly updates to Regional Workspace Experience Manager in regard to the workspace experience; event calendar, workspace data and change management

Content and events

• Building a concious community through a local event calendar (align to the regional calendar).

• Synergise event initiatives and messaging on shared goals with ERGs, HR, and contractors.

• Drive collaboration and partnerships across a range of different industries through the community calendar – E.g., craft-making workshops with a distributor, yoga sessions with an influential instructor etc.

• Immerse yourself within the work profile of each business to communicate and promote events and offerings to enhance the community engagement.

• Gatekeeper of the digital signage and communication displays.

• Contribute to monthly newsletter to connect with users and to promote community activities.

• Work alongside the Catering and Events team to brainstorm, plan and organise events, relating to the community’s interests.

• Develop an engaging content plan, including blog pieces, articles, social media posts, new