Microsoft365 Expert / Microsoft365 System Engineer (Hiroshima)

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

お客様の中期計画の１つとしてユーザ部門の生産性倍増の計画をしており、その施策の１つとしてお客様ユーザ部門がより Microsoft365を使い倒すことを目標にしています。

推進にあたりTeamsやPowerApps、Vivaなどの有用なMicrosoft365製品機能を展開し、また課題検討から改善や提案まで出来る方を募集します。

広島でのオンサイト勤務が基本になります。

【具体的な業務内容】

Microsoft365の機能調査、ユーザ利用設計、製品のカスタマイズ設定、効率的な展開計画立案と実施、運用設計

Our client has been working on improving their employees' work productivities.
As a Microsoft 365 expert, align with the employees pain points, propose the solutions and help the operations to encourage the utilization.

This position will primarily be based on-site in Hiroshima.

[Your mission of this positon]
Analyze the client's work prordutivity, research the best products and fucntions, design customization, and design the successful operation,   

Other expected responsibilities:
Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. 

You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.

You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations.

As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.

You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem.

If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.

Your Future at Kyndryl
Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond – taking your future to the next level. With Kyndryl, the sky's the limit.

Who You Are

以下のスキル保有者を求めています

・お客様相手のテクニカルサポート経験が1～3年はある

・以下のMicrosoft365アプリケーションのいずれかの設計/導入、または展開/運用の経験がある。

　Exchange、OneDrive、SharePoint、Teams、PowerApps、他

・プロジェクト管理（マスタースケジュール、WBS、課題管理、コスト管理、お客様への報告）

・日本語：母国語レベル

Required Technical and Professional Expertise
•1-3 years of experience in Customer Service or Technical Support
• Experience in designing/implementing or deploying/operating any of the following Microsoft 365 applications

　Exchange, OneDrive, SharePoint, Teams, PowerApps, etc.

• Project management (master schedule, WBS, issue management, cost management, reporting to customers)
• Japanese -Fluent level 

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you