TITLE:

Assistant Shift Supervisor

LAST UPDATED:

June 9, 2025

DIVISION

Gaming

DEPARTMENT:

Table Games

REPORTS TO:

Shift Supervisor

FLSA STATUS:

Exempt

JOB CLASS:

11

 

 

________________________________________________________________

Summary:  Acts in the capacity as Shift Supervisor in their absence, and assists with the supervision, monitoring, and coordination of the table games department during their assigned shift.  Provides suggestions and recommendations for improvement of the department, coordinates and works with other department personnel, representing table games management.  Must be experienced with all aspects of the department, including scheduling, staffing, staffing development, game integrity, company policies, gaming regulations, MICS and operating standards.

 

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by this position. Employee(s) may be required to perform position-related tasks other than those specifically listed in this description.

 

Essential Job Functions:

• Trains, mentors, counsels, and evaluates the table games department staff.
• Monitors all table games employees, understand and maintain card control policies and guidelines.
• Ensures proper staffing, by opening and closing games with the intent to ensure effective staffing and to maximize labor expenses. Effectively manage overtime.  Rate Dealers and Floor Supervisors; ensure proper staffing levels on holidays and special occasions.
• Opens and closes games, completes table bank fills and credits, and ensures all necessary paperwork and documentation is completed correctly.
• Handles guest and employee disputes/complaints, mediates disputes, and provides professional and positive guest interactions.
• Ensures proper tracking of guests.
• Issues complimentary vouchers to guests and oversees complimentary vouchers issued on their respective shifts. Ensures that complimentary vouchers are issued properly and reports any discrepancies to the Assistant Manager or Manager in a timely manner.   
• Reviews and oversees Bravo system reports, and reviews all daily Bravo reports as relates to average bet, time played and overrides. Adheres to all system guidelines.  Reports discrepancies to the Assistant Manager and Manager. 
• Monitors, sets and adjusts table limits to maximize company profits.
• Due to Spirit Mountain Casino being a 24hour 7 day a week business, this position will require that the employee be available to work during all shifts including holidays as business needs dictate.

 

Spirit Mountain Standards:

• Delivers Spirit Mountain’s Spirit of Excellence by consistently modeling attitudes and behaviors in alignment with SMGI’s Pride Values, Brand Promise and Business Vision.
• Learns comprehends and complies with all Company and departmental policies and procedures, MICS, gaming regulations and Title 31 Regulation requirements.
• Follows all Corporate and departmental safety policies and procedures.

 

Supervisory Responsibilities:

• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws and in alignment with SMGI’s Pride Values, Brand Promise and Business Vision.
• Plans, assigns, and directs work, appraises performance, rewards and disciplines employees.
• Makes recommendations to the Shift Supervisors, Assistant Manager, Manager and/or Director for hiring and staff separations in accordance with company policies.
• Ensures the hiring, training, promoting, assigning, disciplining and discharging of employees are in accordance with Tribal Law, including without limitation, the Tribal Employment Rights Ordinance (TERO).

 

Knowledge of all Table Games and Game Protection and Integrity:

• Thorough understanding of all game rules and strategies of play.
• Must have knowledge of game protection on all games.
• Must have a complete understanding of, and be able to pass a basic strategy test.
• Must have a complete understanding of card counting, and be able to pass a card counting test, if required.
• Must possess an excellent understanding of the policies and procedures of card and dice controls. Must understand the importance of integrity and protection issues regarding controlled items.