Search Operations Specialist - Global Ecommerce - Austin

Responsibilities

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

About the team
The Global E-commerce Ops Team is responsible for capturing and identifying users' commerce intentions and operation the whole process to promote GMV. This team focus on building and strengthen user awareness that they can shop on TikTok, enhance the usage frequency of the search function, and stimulate users's e-commerce search needs, while improving users' search experience, acceleration the e-commerce business to grow.

What will I be doing?
- Completion of daily, weekly and quarterly assessments of search quality in accordance with evaluation standard documents.
- Analyze the difference between search-type results such as goods, videos, hashtags, or users and rate the quality of these results based on policies
- Judging user search needs through queries and tools, and sorting out the classification of requirements.
- Ability to evaluate cases and tasks while using a wide range of policies in different sub-projects.
- Inspect search types and rate the quality of the results
- Provide ideal search results and feedback suggestions for policy improvement.
- Search strategy optimization and product function planning with the ability to provide ideas for Search optimization.
- Review appeals and participate in all calibration sessions
- Ability to build a strong line of communication with your TL, QA and POC.
- Willing to work on sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content
- Accept additional temporary and related responsibilities which are not necessarily listed above

Qualifications

Minimum Qualifications
- Knowledge about search engines, and familiarity with shopping apps like Amazon, Temu or other other apps.
- Familiar with common office software, search evaluation experience
- Bachelor's degree or above or equivalent work experience

Preferred Qualifications
- Cross-regional training experience
- An in-depth understanding of USA culture and familiarity with the Internet usage habits of region users
- Excellent identifying problems, problem-solving skills, and learning abilities
- Your ability to work in a high-tempo environment, adapt, and respond to the day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.


Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-c