Assistant Director of Data Systems & Solutions

Job DetailsJob Location: Main Office - 555 Broome Street - New York, NY 10013Position Type: Full TimeSalary Range: $83,000.00 - $90,000.00 SalaryJob Shift: DayJob Category: DataThe Assistant Director of Data Systems and Solutions will oversee the organization's core data systems and processes, including Salesforce, Azure SQL databases, data integrations, reporting infrastructure, and emerging technology initiatives. This role will serve as the organization's lead Salesforce Administrator and will partner with program and operational teams to ensure systems effectively support service delivery, reporting, and decision-making.

The Assistant Director will help translate business and program needs into practical technology solutions, manage system enhancements, support data quality initiatives, and coordinate technical projects across departments. They will also provide support and guidance for related systems used throughout the organization, including school information systems, electronic medical records, and other program-specific platforms. Working closely with staff and stakeholders, the Assistant Director will help improve workflows, implement technology solutions, and strengthen user adoption and systems utilization.

The Assistant Director will supervise the Data Services Manager, coordinate the work of external consultants and vendors, and contribute to the organization's technology and data strategy. This role will serve as a key resource on data systems, reporting, automation, and AI-related initiatives, helping advance operational efficiency, continuous quality improvement, and data-informed decision-making across the organization.

Responsibilities  

Systems Administration  



Manage and coach staff responsible for building, maintaining, and improving program data systems. Directly supervise Data Services Manager. 



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Serve as the organization's lead Salesforce Administrator, responsible for system configuration, security, user management, workflow automation, data quality, and platform optimization.





Serve as technical project manager for core data systems by maintaining roadmaps, gathering and prioritizing requirements, defining user stories, coordinating releases, and ensuring solutions meet program and organizational needs. 






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Serve as lead for solutions architecture, systems design, and implementation planning for data systems, including Salesforce, SQL databases, data integrations, eClinicalWorks, and related platforms.


Partner with program leaders to understand service delivery needs, identify workflow and system improvements, and translate ideas or pain points into actionable technology solutions. 


Manage external consultants and vendors for complex or special projects, including scopes of work, timelines, deliverables, quality assurance, and knowledge transfer to internal staff. 





Oversee core systems administration, troubleshooting, documentation, data governance, SQL Database improvements, and responsible AI initiatives in alignment with organizational values, privacy expectations, and service quality goals. 



Reporting and Support  



Integrate data across platforms, including SQL Databases and internal data systems; work with external consultants.  





Build and generate ad-hoc reports for programs and administration; Perform SQL queries for cross-programmatic reporting. 





Aid the reporting team in the development of reports and dashboards for programmatic decision making. 






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Work with staff at all levels to support the effective use and adoption of technology solutions through training, documentation, and ongoing user support.


Other functions and responsibilities as assigned by supervisor  



Mandatory Requirements  



Bachelor’s degree in Computer Science, Information Systems, Data Science, or a related field required; master’s degree preferred. 





At least three years of demonstrated experience managing or leading enterprise data systems, CRM platforms, databases, or related technology products. 





Minimum one year of experience supervising staff. 





Salesforce Administrator, Business Analyst, or related certification. 





Experience with Azure, Microsoft SQL Server, data warehouses and data lakes, ETL processes, and/or API integrations. 





Excellent communication skills and experience serving in