Jobs and Careers
PE
Card Fraud Sr. Operations Specialist
PetIQUnited Statesfull_timeVerifiedPosted 30 Dec 2025
About the role
* Mentor and train assigned staff within the department
* Decision Debit Protect / Fico alerts
* Decision Debit Protect Permits & Timeframes
* Suggest rules and validate vendor analysis
* Handle escalated phone calls & emails
* Problem-solve escalated and complex issues
* Implement department goals & process improvements
* Monitor production and ensure expectations are met
* Perform assigned tasks in accordance with regulations, policy, and procedure to mitigate risk to the Bank
* Assist Department Manager as needed
* Regular and predictable attendance and punctuality
* Other tasks as assigned
Physical Requirements:
* Must be able to remain in a sitting stationary position for extended periods of time
* Constantly operate a computer and other office machinery
* Ability to lift up to 25 pounds
FNBT is an equal opportunity employer. Qualifications * High school diploma or equivalent
* At least 18 years of age
* 3 years of banking related experience or demonstrated knowledge to perform the job
* Working knowledge of Microsoft office and general office equipment
* Professional written and verbal communication skills with internal & external customers
* Effective leadership skills
* Exhibit independent critical thinking skills
* Ability to meet deadlines and remain flexible
* Well-organized, with sharp attention to detail
* Ability to maintain productivity, focus, and meet strict deadlines amid frequent interruptions
* Strong customer service skills (both internal & external customers)
* Must successfully pass background investigation according to company policy
* Must be able to get along with co-workers and work effectively in a team environment
*Position level dependent upon experience and performance
* Decision Debit Protect / Fico alerts
* Decision Debit Protect Permits & Timeframes
* Suggest rules and validate vendor analysis
* Handle escalated phone calls & emails
* Problem-solve escalated and complex issues
* Implement department goals & process improvements
* Monitor production and ensure expectations are met
* Perform assigned tasks in accordance with regulations, policy, and procedure to mitigate risk to the Bank
* Assist Department Manager as needed
* Regular and predictable attendance and punctuality
* Other tasks as assigned
Physical Requirements:
* Must be able to remain in a sitting stationary position for extended periods of time
* Constantly operate a computer and other office machinery
* Ability to lift up to 25 pounds
FNBT is an equal opportunity employer. Qualifications * High school diploma or equivalent
* At least 18 years of age
* 3 years of banking related experience or demonstrated knowledge to perform the job
* Working knowledge of Microsoft office and general office equipment
* Professional written and verbal communication skills with internal & external customers
* Effective leadership skills
* Exhibit independent critical thinking skills
* Ability to meet deadlines and remain flexible
* Well-organized, with sharp attention to detail
* Ability to maintain productivity, focus, and meet strict deadlines amid frequent interruptions
* Strong customer service skills (both internal & external customers)
* Must successfully pass background investigation according to company policy
* Must be able to get along with co-workers and work effectively in a team environment
*Position level dependent upon experience and performance
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